Melissa Dickens
Zion,IL
Summary
Experienced and attentive Loan Officer with several years of experience providing excellent customer service to clients seeking loans. Adept at thoroughly analyzing the financial status of clients and helping them to apply for and obtain the best loans for their lifestyle. Bringing forth a track record of increasing client satisfaction ratings, while working in accordance with all company policies. Ambitious and driven to reach new levels of success.
Overview
23
23
years of professional experience
Work History
Senior Loan Officer
LSI
01.2007 - Current
- Originate, review, and underwrite client loan applications.
- Established a reputation as an expert in various loan programs, becoming a trusted resource for colleagues and clients alike.
- Evaluated the loan and credit needs of clients, taking into consideration all aspects of their financial background in relation to policies and regulations.
- Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish.
- Maintained strict confidentiality of all information.
Cash Office
Walmart
04.2003 - 12.2006
- Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
- Collaborated with team members to maintain a secure work environment.
- Collected and counted each cash register bag.
- Completed deposits and placed in safe for next morning pick-up.
- Re-set new register bags.
Education
No Degree - Paralegal Studies
Northwestern Business College
Chicago IlHigh School Diploma -
Jane Addams High School
Chicago, ILSkills
- Time management efficiency
- Goal-oriented mindset
- Effective communication techniques
- Lender
- CUDL
- Meridian Link
- Service Link
- Bankruptcy
- Experian, Equifax, and Transunion review
- JD Power
- NADA
Timeline
Senior Loan Officer
LSI
01.2007 - Current
Cash Office
Walmart
04.2003 - 12.2006
No Degree - Paralegal Studies
Northwestern Business College
High School Diploma -
Jane Addams High School