Christopher Muñoz
New Braunfels,TX
Summary
Accomplished Senior Program Coordinator well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
5
5
years of professional experience
Work History
Senior Program Coordinator
Integrated Interventions
12.2022 - Current
- Improved client outcomes by implementing effective case management strategies and streamlining processes.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Developed strong relationships with community partners to facilitate access to resources for clients in need.
- Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
- Reduced crisis response time by implementing streamlined communication protocols between team members.
- Increased client satisfaction with thorough assessments and tailored intervention plans.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
Program Coordinator
Integrated Interventions
04.2022 - 12.2022
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Recovery Support Specialist
Plum Creek Recovery Ranch
07.2021 - 04.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Charted on each patient daily.
- Facilitated Relapse prevention, Didactic Education, Health & wellness Groups
Behavioral Health Technician
Windmill Wellness Ranch
11.2020 - 07.2021
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds every 15 minutes to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Charted on each patient daily.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Facilitated on-site activities, support groups and outings for clients.
Apprentice Heavy Diesel Mechanic
Superior Fleet Solutions
01.2020 - 12.2020
- Performed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering and transmissions.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Ordered parts necessary for vehicle repairs and new installations.
- Disassembled and repaired diesel engines in automobiles, trucks, buses and construction vehicles.
Content Moderator
TaskUs
01.2019 - 01.2020
- Managed content distribution to online channels and social media platforms.
- Used content management system to analyze user engagement and website traffic metrics.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Utilized analytics and site metrics to determine areas of improvement.
Education
Associate of Applied Science - Human Services-Specialization Addiction Counseling
San Antonio College
San Antonio, TX05.2024
Certification - Welding Technology
Southern Careers Institute Inc
Austin, TX01.2018
Certification - Manufacturing Engineering Technology
St Phillip's College
San Antonio, TX05.2017
Skills
- Rapport Building
- Employee Training
- Problem Solving
- Adaptability and Flexibility
- Crisis Management
- Patient and Family Education
- Inpatient Treatment
- Providing community referrals
- Specimen testing
- Client advocacy
- Treatment planning
- Dependable and Responsible
Accomplishments
- Managed 2 Men's Oxford Houses in New braunfels TX
- Supervised team of 45 staff members.
Affiliations
TAAP (Texas Association of Addiction Professionals)
Oxford House Alumni
Phi Theta Kappa Honor Society
Founding Member of La Casa Del Sol
Additional Information
Certifications:
-CPR/AED
-CPI(Crisis Prevention Intervention )
Narcan Administration Training
References Upon Request
Languages
Spanish
Native or Bilingual
Timeline
Senior Program Coordinator
Integrated Interventions
12.2022 - Current
Program Coordinator
Integrated Interventions
04.2022 - 12.2022
Recovery Support Specialist
Plum Creek Recovery Ranch
07.2021 - 04.2022
Behavioral Health Technician
Windmill Wellness Ranch
11.2020 - 07.2021
Apprentice Heavy Diesel Mechanic
Superior Fleet Solutions
01.2020 - 12.2020
Content Moderator
TaskUs
01.2019 - 01.2020
Associate of Applied Science - Human Services-Specialization Addiction Counseling
San Antonio College
Certification - Welding Technology
Southern Careers Institute Inc
Certification - Manufacturing Engineering Technology
St Phillip's College
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