Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Work Preference
Quote
Software
Languages
Interests
Timeline
Generic
Christopher Nguyen

Christopher Nguyen

Santa Ana,CA

Summary

Experienced with diagnosing and resolving technical issues across various platforms. Utilizes methodical problem-solving techniques to ensure seamless user experiences. Knowledge of system maintenance and software troubleshooting, ensuring consistent and reliable support.

Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

9
9
years of professional experience

Work History

Support Technician / Help Desk

HP HyperX
10.2023 - Current
  • Provided technical and customer support through various channels, ensuring prompt resolution of user inquiries, and ensuring satisfaction.
  • Processed customer orders using ERP software to ensure timely fulfillment and accuracy in Canada and in the US.
  • Coordinated help desk and technical support services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Technical Support Analyst

Snap-On AutoCrib
01.2022 - 01.2023
  • Delivered remote support to 100+ cloud/web-based clients weekly, maintaining a 92% customer satisfaction rate.
  • Collaborated with vendors to source replacement components, reducing system downtime by 25%.
  • Created detailed technical documentation and solution overviews to reduce repeat inquiries.
  • Resolved complex technical issues for clients, enhancing overall system performance.
  • Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.

Lead Server

Gyu Kaku
12.2016 - 12.2021
  • Handled customer complaints professionally, resolving issues through acknowledgment and commitment to service.
  • Assigned responsibilities and expedited tasks for dining room personnel to provide prompt and successful service to patrons.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.

Developer Intern

C’est Belle Events / PlantyFeelz
10.2020 - 05.2021
  • Worked in a small agile team to build and debug client-facing web apps using React and MongoDB.
  • Improved app stability by resolving 15+ frontend bugs and supporting responsive UI development.

Sales Analyst

Solar Energy Partners
03.2020 - 08.2020
  • Gathered, organized and analyzed data, resolved discrepancies and modeled information.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Certificate - Full Stack Development

University of California, Los Angeles
Los Angeles, CA
06.2021

Associate of Science - Computer And Information Systems

Orange Coast College
Costa Mesa, CA
05.2019

High School Diploma -

La Quinta High School
Westminster, CA
06.2015

Skills

  • Technical: React, MongoDB, Nodejs, SQL, Visual Studio Code, JIRA, Salesforce, Freshdesk, Aquant, Sprinklr, CDAX, Genesys Cloud, Shopify, IBM Commerce, Documentation, S4 LLC
  • IT & Support: Troubleshooting, Issue Resolution, Documentation, Remote Assistance, HP IT Cloud, Zendesk, ServiceDesk, Escalations, User Training, Network Configuration, Application Support
  • Soft Skills: Effective Communication, Problem Solving, Fast Learner, Empathy, Leadership
  • Other: Bilingual (Vietnamese), Computer Literate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Certification

  • Full Stack Development

Work Preference

Work Type

Full Time

Work Location

On-SiteHybridRemote

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time off401k matchPaid sick leave

Quote

Kind words can be short and easy to speak, but their echoes are truly endless.
Mother Teresa

Software

React

MongoDB

Nodejs

SQL

Visual Studio Code

JIRA

Salesforce

Freshdesk

Aquant

Sprinklr

CDAX

Genesys Cloud

Shopify

IBM Commerce

S4 LLC

Zendesk

ServiceDesk

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Interests

Gaming

Reading

Gym

Hiking

Cars

Timeline

Support Technician / Help Desk

HP HyperX
10.2023 - Current

Technical Support Analyst

Snap-On AutoCrib
01.2022 - 01.2023

Developer Intern

C’est Belle Events / PlantyFeelz
10.2020 - 05.2021

Sales Analyst

Solar Energy Partners
03.2020 - 08.2020

Lead Server

Gyu Kaku
12.2016 - 12.2021

Associate of Science - Computer And Information Systems

Orange Coast College

High School Diploma -

La Quinta High School

Certificate - Full Stack Development

University of California, Los Angeles

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