Christopher Niles
Janesville,WI
Summary
Dynamic Maintenance Supervisor with a proven track record at Spectrum, excelling in equipment maintenance and troubleshooting. Adept at resource allocation and team leadership, I enhanced operational efficiency and resolved complex technical issues, ensuring high-quality performance and safety compliance. Committed to fostering strong vendor relationships and driving project success through effective communication.
Overview
16
16
years of professional experience
Work History
Maintenance Supervisor
Spectrum
Janesville, WI
02.2022 - Current
- Resolve complex equipment and process issues by providing technical support to operations staff.
- Analyze technician procedures during repairs and installations, recommending enhancements for efficiency.
- Investigate customer complaints regarding product quality linked to equipment malfunctions.
- Review work orders, allocated resources, assigned tasks, and prioritized job completion.
- Collaborate with vendors and suppliers to procure spare parts at competitive prices.
- Coordinate with contractors to ensure projects were completed on schedule.
- Develop work crew schedules and delegated assignments effectively.
- Train employees on daily tasks while monitoring performance for improvement.
Maintenance Technician
Spectrum
Janesville, WI
05.2019 - 04.2022
- Monitored inventory levels of replacement parts and supplies needed for repairs.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Operated hand and power tools to complete repairs.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Implemented troubleshooting techniques to resolve issue.
- Adjusted devices or control instruments using hand tools, levels or straightedges.
Field Technician
Spectrum
Janesville, WI
03.2011 - 05.2019
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
- Followed safety procedures when handling hazardous materials.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Maintained inventory of parts and supplies used for repairs and service calls.
- Collaborated with engineering teams to develop solutions to technical challenges encountered in the field.
- Configured routers and switches for optimal network performance.
- Responded quickly to emergency situations requiring immediate attention.
- Trained staff members on proper use of equipment, processes and procedures.
- Tested newly installed systems prior to deployment in order to ensure functionality.
- Instructed and trained customers on usage and operation to improve equipment performance.
- Utilized handheld device to update work order status.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
- Used logging tools to collect data from field, supporting engineer analysis.
Team Leader, Sales Operations
Best Buy
Janesville, WI
08.2009 - 03.2011
- Conducted regular performance reviews with team members to assess strengths and weaknesses.
- Provided daily direction and guidance to team members in Sales Operations.
- Coached team members on best practices for achieving success in their roles.
- Evaluated data from surveys to determine customer satisfaction levels.
- Implemented strategies to increase efficiency within the team.
- Tracked inventory levels and placed orders as needed to maintain optimal stock levels.
- Identified opportunities for process optimization within the department.
- Provided technical support when necessary to resolve system issues or errors.
- Analyzed data to identify trends in customer behavior and preferences.
- Resolved customer complaints quickly and efficiently.
- Owned CRM platform and built and standardized business reporting for strategic analysis and internal business review.
Education
High School Diploma -
Parker High School
Janesville06-2009
Some College (No Degree) - IT Network
Blackhawk Technical College
Janesville, WISkills
- Equipment maintenance and facilities management
- Troubleshooting and technical support
- Resource allocation and inventory management
- Safety compliance and emergency response
- Quality control and performance monitoring
- Effective communication and written communication
- Customer service and vendor relationship management
- Team leadership and employee training
- Project management and deadline management
- Employee performance assessment and corrective action implementation
- Data entry and analysis
Affiliations
- Camping
- UTV Riding
- Building Projects ETC
References
References available upon request.
Timeline
Maintenance Supervisor
Spectrum
02.2022 - Current
Maintenance Technician
Spectrum
05.2019 - 04.2022
Field Technician
Spectrum
03.2011 - 05.2019
Team Leader, Sales Operations
Best Buy
08.2009 - 03.2011
High School Diploma -
Parker High School
Some College (No Degree) - IT Network
Blackhawk Technical College