Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Norman

Glen Ferris,West Virginia

Summary

25 years of safe commercial driving experience, team player with leadership ability, willing to go the extra yard to promote revenue and customer service excellence. Able to make the impossible possible and everyday routine tasks. Throughout my 25 years of safe driving and excellent customer service I have developed a compassion for service, and a constent sense of urgency. customer-oriented transportation team member with proven safety skills and impeccable driving history.

Overview

11
11
years of professional experience

Work History

Driver, Warehouse Orders

RJ THOMAS TRUCKING
Nitro, WV
04.2022 - Current
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Worked directly with customers to assess damage and incompleteness of orders.
  • Obtained customer signatures to complete and process paperwork.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Checked in with dispatch service and updated with current location.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.

Regional Route Driver

DLC TRANSPORTATION
Steubenville, OH
07.2016 - 05.2019
  • Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
  • Planned daily rounds to determine most efficient way to distribute newspapers.
  • Logged mileage, stops, orders and carton counts for each route.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Received, counted and inspected inventory for delivery.
  • Handled customer concerns and issues effectively by [Action].
  • Maintained records of mileage, oil, gas and expenses for reimbursements.
  • Maintained client relationships for [Number] years and cultivated [Number] of new, long-lasting relationships.
  • Navigated [Number] miles every week in [Type] vehicle to deliver [Product or Service] to customers.
  • Decreased customer dissatisfaction [Number]% by providing on-time or ahead of schedule delivery.

Driver Trainer

Ohio Water Haulers
Steubenville, OH
02.2011 - 06.2016
  • Conducted new hire training on multiple routes with preferred work methods and safety.
  • Developed and implemented training materials and course updates.
  • Scheduled safety meetings and briefings with transportation supervisor.
  • Taught drivers how to drive, shift and back up trucks.
  • Maintained regulatory compliance documentation to promote safety and compliance culture.
  • Tracked daily driver logs to comply with regulatory standards.
  • Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.

Driver Trainer

HALIBURTON WELL SERVICE
Bakersfield, CA
01.2008 - 01.2011
  • Conducted new hire training on multiple routes with preferred work methods and safety.
  • Developed and implemented training materials and course updates.
  • Scheduled safety meetings and briefings with transportation supervisor.
  • Taught drivers how to drive, shift and back up trucks.
  • Identified driver training needs to make recommendations to manager.
  • Tracked daily driver logs to comply with regulatory standards.
  • Contributed to incident reviews and investigated field occurrences to report to supervisor.
  • Collaborated with supervisor of transportation to discuss department needs and goals.
  • Coordinated all company and regulatory paperwork.

Education

High School Diploma -

West High School
Bakersfield, CA
06.1987

Skills

  • Verbal and Written Communication
  • Recordkeeping Requirements
  • Time Management
  • Forklift Operation
  • Ability to Lift 50 Pounds
  • Customer Service
  • Heavy Lifting
  • Customer Relationships
  • DOT Compliance
  • Vehicle Inspection
  • Accurate Order Fulfillment
  • Valid Driver's License
  • GPS Navigation
  • Loading and Unloading
  • Data Systems
  • Customer Accounts Management
  • Traffic Laws and Regulations
  • Customer Order Fulfillment
  • Dependability and Honesty
  • Efficiency and Time Management
  • Delivery and Shipment Records
  • Attention to Detail
  • Delivery Verification
  • Safe Vehicle Operations
  • Competitive Knowledge
  • Teamwork and Collaboration
  • Customer Retention
  • Inventory and Stocking
  • Basic Math Skills
  • Product Promotion
  • Mileage Tracking
  • Pre-Trip and Post-Trip Inspections
  • Defensive Strategies
  • Packing Slips
  • Strong Working Relationships
  • Valid Vehicle Insurance and Registration
  • Customer Presentations
  • Licensing Requirements
  • Logistics Knowledge
  • Tractor Trailer Driving
  • Insurance Requirements

Timeline

Driver, Warehouse Orders

RJ THOMAS TRUCKING
04.2022 - Current

Regional Route Driver

DLC TRANSPORTATION
07.2016 - 05.2019

Driver Trainer

Ohio Water Haulers
02.2011 - 06.2016

Driver Trainer

HALIBURTON WELL SERVICE
01.2008 - 01.2011

High School Diploma -

West High School

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Christopher Norman