Christopher Norris Jr.
Augusta,GA
Summary
Results-driven Retail Operations and Customer Service Professional with over 3 years in retail management and 5 years supporting high-volume environments. Expertise in store operations, team leadership, training, and inventory management. Skilled in resolving customer issues, coordinating priorities, and ensuring compliance with operational standards to enhance customer experience.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Meat Cutter /Meat Wrapper
Sam's Club
Augusta, Georgia
07.2025 - Current
- Trained new employees on cutting techniques, department procedures, and safety practices to boost team productivity.
- Maintain accurate inventory rotation, product presentation, and department standards to support product availability and customer satisfaction.
- Operate commercial equipment safely and efficiently while following established procedures and safety requirements.
- Enhanced customer experience by assisting with product selection, cooking recommendations, and custom orders.
- Work effectively in a fast-paced retail environment, balancing customer needs, product operations, productivity expectations, and daily department priorities.
- Maintained organized, efficient, and customer-ready work area through collaboration with team members.
- Demonstrate flexibility and reliability while supporting daily retail operations and business needs.
Assistant Manager
Circle K
Augusta, GA
09.2022 - 06.2025
- Coordinated daily priorities, assigned tasks, and supported employees to enhance store performance and meet operational expectations.
- Managed staff scheduling and task delegation, streamlining workflow coordination to maintain effective store operations.
- Provided direction, coaching, and guidance to team members, promoting productivity and ensuring consistent execution of tasks.
- Supported daily store operations in a high-volume retail environment while maintaining strong customer service and operational efficiency.
- Monitored store performance metrics and POS reporting to support accurate business operations and performance tracking.
- Maintained accurate cash handling procedures and ensured adherence to established operational and compliance standards.
- Resolved escalated customer issues professionally while maintaining positive customer relationships and service standards.
- Created and organized compliance documentation to ensure adherence to store policies.
Education
BBA - Computer Information Systems
Georgia State University
Atlanta 08.2018 - 12.2023
Skills
- Product Operations
- Inventory Management
- Product Presentation
- Product Merchandising
- POS Systems & Cash Handling
- Compliance & Safety Standards
- Standard procedures
- Customer-Centric Service
- Issue resolution
- Staff Scheduling
- Task Delegation
- Team leadership
- Employee coaching
- Fast-Paced Environments
- Microsoft Office & Excel
- Customer Communication
- Microsoft Office & Excel
- Customer Communication
Accomplishments
- Spring 2020 Dean's List
- Fall 2021 Dean's List
- DECA
- National Society of Leadership and Success
Certifications & Other
Available to travel and support emergency response operations
Timeline
Meat Cutter /Meat Wrapper
Sam's Club
07.2025 - Current
Assistant Manager
Circle K
09.2022 - 06.2025
BBA - Computer Information Systems
Georgia State University
08.2018 - 12.2023