Christopher O’Keefe
Vancouver,USA
Summary
Analytical and highly adaptable cybersecurity professional with hands-on experience in system maintenance, technical support, and network defense. Skilled at identifying threats, analyzing vulnerabilities, and improving security operations through proactive monitoring and collaboration. Passionate about continuous learning, emerging technology adoption, and supporting enterprise defense operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service & IT
Self-Employed
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Network Administrator
Advance Network
01.2023 - 06.2023
- Managed IT systems, reducing downtime and improving client satisfaction.
- Enhanced ticket prioritization workflows, cutting response times and improving resolution rates..
- Managed user accounts and access permissions across various systems to maintain data security and integrity.
- Documented and updated knowledge base articles to facilitate quicker resolution of common IT issues.
- Diagnosed network connectivity issues and coordinated with relevant teams to restore service promptly.
Logistics Associate
Amazon
05.2016 - 08.2020
- Executed inventory audits regularly, maintaining accuracy in stock levels and reducing discrepancies.
- Trained new staff on warehouse processes, enhancing team performance and adherence to safety protocols.
- Monitored equipment performance and scheduled maintenance to reduce downtime and improve productivity.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
Education
Bachelor of Science - Cybersecurity
Clark College
Vancouver, WA12-2025
Associate of Science - Networking
Clark College
Vancouver, WA06-2022
Skills
- VPN setup expertise
- Technical documentation
- Network troubleshooting
- Customer support ticket handling
- Virus detection and removal
- Network authentication support
- Effective issue resolution skills
- Proficient in TCP/IP networking
- Network management
- Network administration
- Customer service operations
- Critical analysis
- Troubleshooting and resolution support
- Detail-oriented approach
- Effective problem resolution
Certification
CompTIA A+ (Active)
Timeline
Customer Service & IT
Self-Employed
07.2023 - Current
Network Administrator
Advance Network
01.2023 - 06.2023
Logistics Associate
Amazon
05.2016 - 08.2020
Bachelor of Science - Cybersecurity
Clark College
Associate of Science - Networking
Clark College