Christopher O'Neal
Celina,Texas
Summary
Results-oriented support technician offering 3 years of experience in the field. History of implementing successful improvements to the systems and tools used in remote work and with JAAG Media.
Overview
6
6
years of professional experience
Work History
Electronic Support Representative
Ellucian
Celina, TX
03.2023 - 07.2023
- Improved customer satisfaction by providing timely and accurate solutions to technical issues.
- Recognized for outstanding problem-solving skills, resolving complex technical issues efficiently and effectively.
- Reduced downtime by proactively identifying potential failures in electronic systems and implementing preventive measures.
- Contributed to building a positive work environment by maintaining strong relationships with coworkers.
Technical Support Call Center Representative
Ellucian
Celina, TX
12.2022 - 07.2023
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Reduced call times by using efficient troubleshooting techniques and providing clear instructions to customers.
- Contributed to an increase in positive customer reviews by consistently delivering exceptional service and support.
- Effectively communicated complex technical information to non-technical users both verbally and in writing.
Equipment Installation Technician Lead
JAAG Media
Celina, TX
06.2020 - 05.2022
- Followed all company guidelines of safety procedures when out in the field
- Used hand and power equipment for hoisting, measuring, testing, and drilling several types of installations
- Set up various systems (Network equipment, cameras, TVs, and Desktops)
- Maintained knowledge of all products and services to educate customers properly
- Designed processes to achieve business goals
- Upheld a positive working environment within the technician team, fostering collaboration and effective problem-solving strategies among colleagues.
Online Grocery Associate
Walmart
10.2020 - 05.2021
- Review service orders and verify orders
- Fast-paced environment
- Consistently met deadlines for service and productivity
- Managed multiple priorities simultaneously
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
Front Counter Part Sales Associate
Mckinney Buick GMC
05.2017 - 05.2020
- Handled customer inquiries through calls, email, and in person
- Answered various customer concerns, questions and offered insight into products
- Handled customer acquisition for wholesale and processed wholesale orders from other dealerships and parts departments
- Handled inventory audits and management of on-hand, in-transit and open-ordered parts
Education
Associate of Applied Science - Information Systems Cybersecurity
Celina High School
Frisco, TX05.2024
Skills
- Remote Support
- Microsoft 365
- Comfortable using ticketing systems like ServiceNow
- Call center experience
- Hardware troubleshooting
- Dispute Resolution
- Live chat support
- Email support
- Technical support expertise
- Customer service expertise
- Flexible Schedule
- Documentation skills
City
Celina
State
Texas
Zip
75009
Street
315 Palomino Lane
Video Editing
Edited videos for promotional videos and my social media. Collaborated with freelancers to create and finish projects for YouTube. Proficient in Sony Vegas, and Wondershare Filmora9 for creating videos or splicing footage.
Timeline
Electronic Support Representative
Ellucian
03.2023 - 07.2023
Technical Support Call Center Representative
Ellucian
12.2022 - 07.2023
Online Grocery Associate
Walmart
10.2020 - 05.2021
Equipment Installation Technician Lead
JAAG Media
06.2020 - 05.2022
Front Counter Part Sales Associate
Mckinney Buick GMC
05.2017 - 05.2020
Associate of Applied Science - Information Systems Cybersecurity
Celina High School