Fatima Mendoza
Houston,TX
Summary
Dynamic Electronic Support Specialist with a proven track record at Harris County Elections, excelling in customer service and technical support. Recognized for enhancing voter registration processes and improving operational efficiency. Strong organizational skills and effective communication fostered team collaboration and elevated customer satisfaction during critical election periods.
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
7
7
years of professional experience
Work History
Electronic Support Specialist & Clerk
Harris County Elections
11.2018 - Current
- Provided technical support for election systems, ensuring operational readiness during critical voting periods.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed voter registration processes, ensuring compliance with state regulations and deadlines.
- Coordinated election day operations, overseeing staffing and resource allocation for smooth execution.
- Assisted in developing training materials to standardize procedures across multiple voting locations.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Exceeded expectations in maintaining an orderly polling location through constant monitoring of cleanliness standards and overall appearance.
Document Control Specialist
ACE Fabricators INC
03.2026 - 03.2026
- Assisted in organizing and maintaining document control systems for project documentation.
- Maintained electronic filing systems, ensuring easy retrieval of critical documents when needed.
- Converted documents from one application to another.
- Assisted in the development of company policies related to document retention, disposal, and archiving practices.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
Sales Associate
Melrose Fashion
04.2022 - 05.2022
- Drove sales through exceptional customer service and product knowledge.
- Mentored new associates on best practices and company policies.
- Collaborated with team members to achieve store sales targets consistently.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Associate of Arts - Business
San Jacinto College
Pasadena, TX05-2025
High School Diploma -
Yes Prep North Forest
Houston, TX06-2022
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Organization skills
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Document Control Specialist
ACE Fabricators INC
03.2026 - 03.2026
Sales Associate
Melrose Fashion
04.2022 - 05.2022
Electronic Support Specialist & Clerk
Harris County Elections
11.2018 - Current
Associate of Arts - Business
San Jacinto College
High School Diploma -
Yes Prep North Forest