Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Ornelas

Richland

Summary

Dynamic HVAC Installer with extensive experience at Total Energy Management, adept at system installation and ductwork. Proven ability to enhance client comfort through tailored solutions and effective collaboration with construction teams. Strong customer service skills foster lasting relationships, ensuring satisfaction and loyalty. Committed to maintaining high standards in all projects.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Amazon
04.2024 - Current
  • Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.

HVAC INSTALLER

Total Energy Management
02.2019 - 01.2024
  • Installed components to improve HVAC system performance.
  • Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
  • Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.
  • Collaborated effectively with architects, engineers, electricians, and other construction professionals during large-scale projects, ensuring smooth coordination and successful outcomes.

HVAC INSTALLER

Campbell and Company
01.2016 - 03.2019
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.

Cashier

McDonald's
02.2014 - 02.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Legacy High School
Las Vegas, NV
07-2010

Skills

  • System installation
  • Ductwork installation
  • Electrical wiring
  • Sheet metal fabrication
  • Customer service representation
  • Attentive customer service
  • Customer service support
  • Call center experience

Timeline

Customer Service Representative

Amazon
04.2024 - Current

HVAC INSTALLER

Total Energy Management
02.2019 - 01.2024

HVAC INSTALLER

Campbell and Company
01.2016 - 03.2019

Cashier

McDonald's
02.2014 - 02.2016

High School Diploma -

Legacy High School

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