Christopher Osorno
Sacramento,CA
Summary
Dynamic Donor Relations Specialist with a proven track record at Vitalant, excelling in customer relations and process optimization. Skilled in documentation management and continuous improvement, I effectively evaluated customer feedback to enhance services, ensuring high-quality results and fostering positive relationships. Committed to driving operational excellence and delivering exceptional support.
Overview
24
24
years of professional experience
Work History
Donor Relations Specialist
Vitalant
01.2019 - Current
- Implemented company guidelines to consistently deliver high-quality results.
- Assisted in training when needed for new hire donor relation specialist and have assisted with training and mentoring in recruitment as well.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
Bone Marrow and Source Plasma Representative
Bloodsource
05.2017 - 12.2018
- Responsible to maintain current guidelines and training exercises.
- Hosted training exercises and managed volunteer teams.
- Public speaking, including representing Vitalant formerly Bloodsource on our local news channel KCRA.
- Contracted community members and educated them about our industry.
- Cultivated strong customer relationships and collaborated with team to address inquiries effectively.
- Responded to customer questions via telephone and written correspondence regarding eligibility and contracts.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Data Entry Clerk
Bloodsource
05.2002 - 12.2018
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Highest level security. Including laboratory access.
- Designated department trainer.
Education
Court Reporting Education
Bryan College
Gold River, CAGeneral Education
American River College
Sacramento, CASkills
- Business Reporting
- Failure management
- Management collaboration
- Troubleshooting techniques
- Process optimization
- Customer relations
- Vendor relations
- Continuous improvement
Timeline
Donor Relations Specialist
Vitalant
01.2019 - Current
Bone Marrow and Source Plasma Representative
Bloodsource
05.2017 - 12.2018
Data Entry Clerk
Bloodsource
05.2002 - 12.2018
Court Reporting Education
Bryan College
General Education
American River College