Chris Otter

• Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
• Reduced client complaints by implementing a more effective customer service strategy.

• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Oversaw IT department operations and training.
• Managed AS400 ERP system using CMS from Epicor
• Worked with Keyance on upgrading the RF guns
• Worked with Fastenal for procuring a system to automate replenishment

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, networks, laptops, desktops, software, and hardware.
• Own projects, solutions, and key responsibilities within a larger business initiative
• Work with Business teams to develop solutions for complex problems in the ERP and CRM systems.
• Develop and execute disaster procedures, and maintain data backups
• Handle business-critical IT tasks and systems administration
• Research and evaluate emerging technologies, hardware, and software.
• Track and maintain hardware and software inventory.
• Manage the day-to-day IT Operations of Dabico to ensure uptime, support end users, maintain hardware as well as core Business applications.
• Manage and mentor IT team members across a global organization.
• Ensure infrastructure and applications meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions.
• Continuously analyze current processes, technologies, and vendors to identify areas of improvement.
• Prepare cost-benefit analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs.
• Train employees on both software and hardware, troubleshoot, and provide technical support when needed

• Azure API management
• Mapping using XML, JSON, EDI, or flat files
• Powershell scripting for business automation
• Azure Entra ID
• Liaison Suite for data mapping
• Using a trading partner manager (Liaison)
• Transitioning to Cleo Integration Cloud for mapping
• Worked with Clients, True Commerce, and SPS on onboarding clients or new business needs or requirements
• Assisted the WMS team on customer compliance
• C#/.Net programming for business needs
• Business automation using Logic Apps and Power Automate
• SQL server for data retention and transformation
• Perform system configuration, mapping, and management for EDI-based transactions and processes.
• Maintain cross reference tables in SQL.
• Monitor files for delivery and receipt.
• Assist in troubleshooting of EDI transactions and workflows.
• Delegate non-EDI issues to the appropriate resources.
• Resolve processing issues from other departments.
• Perform new partner setups and maintenance, including partner creation, testing, and validation.
• Assist in transition of EDI systems to next-generation environments.
• Develop and maintain EDI process documentation.
• Collaborated with clients to determine need and devise appropriate software and hardware solutions.
• Performed root cause analysis to provide resolutions for production issues.
• Assisted employees with resolving network problems at remote locations.
• Analyzed security logs to determine and alleviate network threats.
• Managed docker containers in Ubuntu Linux
• Managed sFTP servers in Ubuntu Linux in Azure
• Managed SMTP relays in Ubuntu Linux in Azure
• Familiar with 204, 753, 754, 869, 870, 940, 945, 856, 944, 997, 947, 846 EDI transactions using 4010, 4030, and 5010 standards
• Active Directory
• Azure Connect

• Led identification, development, implementation and maintenance of security requirements for entire organization.
• Maintained data management and storage systems to protect data from compromise.
• Maintained Patching and Updates
• Implemented Defender for Business
• Windows Update for Business
• Built Azure Logic Apps for Business Automation
• Azure ISE
• Azure Functions
• Power Automate
• Power BI
• Postman

• Manage ~50 VMs in a VMWARE Environment
• Assist with implementing Versa SD-WAN
• Zebra RF Management using SOTI MDM
• HP/Zebra Printer Deployment
• M365 Security Management
• O365 Deployment and Management
• Power Bi
• Train and Mentor Support Techs
• ServiceDesk Pro Ticketing System
• Veeam Backup and Replication
• PowerShell scripting
• Cisco Environment
• Unifi WiFi Network management
• Windows Administration
• SQL Server Administration

• Created an application in C# to manipulate a cross reference table to block orders from shipping
• Perform system configuration, mapping, and management for EDI-based transactions and processes.
• Maintain cross reference tables in SQL.
• Monitor files for delivery and receipt.
• Assist in troubleshooting of EDI transactions and workflows.
• Delegate non-EDI issues to the appropriate resources.
• Resolve processing issues from other departments.
• Perform new partner setups and maintenance, including partner creation, testing, and validation.
• Assist in transition of EDI systems to next-generation environments.
• Develop and maintain EDI process documentation.

• Software Development in C# .Net building a front-end application to manipulate data in an SQL database for our ERP system and inventory control with windows LDAP integration for login.
• Developed a video application using WPF to show proper procedure videos based on what job was currently running in a work cell using a database to reference the part and retrieve the correct video.
• Created an asp.net web page to query a database to show what labels have been created and not scanned in to our ERP system using LDAP to show only the labels per department and for logon.
• EsXi - Vsphere Virtualization 6.5-6.7U1.
• Windows Server Administration.
• Citrix Environment.
• Help Desk.
• Security Administration and Security Auditing.
• Batch/PowerShell/VBS Scripting.
• Network Administration and 802.1x Implementation.