Summary
Overview
Work History
Skills
Timeline
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CHRISTOPHER PALADINO

Seaford,USA

Summary

Dynamic technician with over 25 years of proven expertise in the telecommunications industry, consistently delivering exceptional results for a leading company. Recognized as a lead technician specializing in customer service, construction, and technical operations, with a strong track record of optimizing processes and enhancing client satisfaction. Proficient in managing residential, commercial, and outside plant (OSP) operations, demonstrating a commitment to excellence and innovation in every project. A collaborative team player dedicated to driving success through effective communication and technical acumen.

Overview

26
26
years of professional experience

Work History

Regional Operations Specialist

Altice USA
10.2023 - 06.2025
  • Coordinated cross-functional teams to enhance operational efficiency and streamline processes.
  • Implemented process improvements, resulting in increased productivity across regional operations.
  • Analyzed operational data to identify trends and provide actionable insights for strategic decision-making.
  • Enhanced communication, collaboration, and teamwork among cross-functional teams for optimal results.
  • Delivered technical support for complex systems, enhancing user experience and satisfaction.
  • Collaborated with cross-functional teams to troubleshoot and resolve system issues efficiently.
  • Analyzed system performance metrics, identifying areas for improvement and implementing solutions.
  • Managed software updates and installations, ensuring compliance with organizational policies.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Completed troubleshooting and diagnostics on company resources.
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.

FIELD SERVICE TECHNICIAN

CABLEVISION SYSTEMS INC.
11.1999 - 10.2023
  • BBT III Field Service Technician: installs, changes, repairs and disconnects cable services including video, data, and telephone.
  • Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer's electronic devices.
  • Educates customers regarding new and existing services and describes the advantage of and sells other services to meet customer needs.
  • Certified fiber optic installer; effectively running fiber to the home and installing fiber equipment to include fiber gateways and stream devices.
  • Provides quality internal and external customer service surrounding the Company values.
  • Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices.
  • Utilizes network tools and troubleshooting knowledge to resolve network problems.
  • Resolves issues at installation and on scheduled service call from customer's electronic devices to tap.
  • Quality Control Technician to ensure contractor work is complete to meet Company requirements.
  • Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures.
  • Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products.
  • Resolves or escalates customer complaints, as appropriate.
  • Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle.
  • Meets scheduled appointment windows.
  • Maintains network integrity through preventive maintenance and home certifications.
  • Adheres to established maintenance windows for all outages.
  • Uses small hand tools, power tools, meters, and other test equipment.
  • Maintains and secures Company truck and equipment.
  • When applicable rearranging and reconnecting fiber optic service drops at pole, underground or building terminals.
  • Diagnosed and repaired cable service disruptions, ensuring minimal downtime for customers.
  • Conducted routine inspections of equipment to maintain optimal performance standards.
  • Trained junior technicians on installation procedures and troubleshooting techniques.
  • Collaborated with cross-functional teams to implement system upgrades and enhancements.
  • Managed inventory of tools and replacement parts, optimizing resource allocation for service calls.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Followed safety procedures to avoid injuries in field.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.

OSP/CONSTRUCTION-FIBER TECHNICIAN

ALTICE TECHNICAL SERVICES
04.2017 - 01.2019
  • Trained and working on the new, advanced network running Fiber to the Home (FTTH), to enable innovative products and services to support customers’ connectivity needs.
  • Perform both aerial and underground cable and fiber installation work.
  • Performs survey's using system prints, red lines, walk wheel for all projects related to maintenance or new growth.
  • Performs as-built of fiber optic enclosures and fiber optic cables utilizing system prints and at times producing drawings in the field.
  • Performs troubleshooting of CATV system active and passive devices pertaining to fiber optic nodes utilizing company approved test equipment.

Skills

  • Bucket Certified
  • DOT Certified
  • OSP/System Related issues
  • General Office Software Knowledge
  • OV4B (Business installation)
  • TOC (Triage Operation Center)
  • Fiber Optic Certified
  • Serve-Assure knowledge

Timeline

Regional Operations Specialist

Altice USA
10.2023 - 06.2025

OSP/CONSTRUCTION-FIBER TECHNICIAN

ALTICE TECHNICAL SERVICES
04.2017 - 01.2019

FIELD SERVICE TECHNICIAN

CABLEVISION SYSTEMS INC.
11.1999 - 10.2023

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CHRISTOPHER PALADINO