Christopher Parrish
Foley,AL
Summary
Proactive Allstate GHRN Performance Consultant with extensive experience in conducting comprehensive analyses of client data to identify trends and inform of performance improvement strategies. Skills and knowledge developed through continuous education and hands on technical work throughout what is currently a 33 year career in the collision repair industry.
Overview
30
30
years of professional experience
Work History
Allstate GHRN Performance Consultant
Allstate Insurance Company
01.2024 - Current
- Address customer service and shop repair quality concerns effectively.
- Boost client performance by conducting in-depth assessments and identifying areas for improvement.
- Evaluate the effectiveness of interventions, making necessary adjustments to optimize results.
- Provide coaching and mentoring to shop estimators, fostering a culture of continuous learning and development.
- Gather, document, and model data to assess business trends.
- Produce detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Virtual Total Loss Auto Claims Adjuster
Allstate Insurance Company
11.2023 - 12.2023
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
Non-staffed Area Claims Adjuster
Allstate Insurance Company
10.2023 - 11.2023
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Hybrid Field Adjuster
Allstate Insurance Company
03.2020 - 10.2023
- Collaborated with repair shops to ensure accurate repair cost estimates and fair settlements for policyholders.
- Supported continuous improvement initiatives within the department by participating in training sessions and implementing learned techniques into daily operations.
- Developed strong professional relationships with repair shops, fostering trust in the company's ability to handle claims fairly and efficiently.
- Dedicated time to our customers to help them understand the claims and repair processes.
Assistant Manager and Estimator
Advanced Collision-Broadway Drive
03.2019 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Strove to provide excellent customer service.
- Participated in multiple Direct Repair Programs.
Body Shop Manager
Ryan Motors-Chevy GMC Dealership
03.2018 - 03.2019
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
Claims Adjuster Auto Tech Consultant
Allstate Insurance Company
03.2011 - 03.2018
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
Assistant Manager and Estimator
Advanced Collision-Hwy 98
05.2009 - 03.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Participated in multiple insurance companies Direct Repair Programs.
Estimator and Auto Body Repair and Paint Tech.
The Body Shop
05.1994 - 05.2009
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Education
High School Diploma -
Starkville Academy
Starkville, MSAssociate of Science - Nationally Registered Emergency Medical Technician
East Mississippi Jr. College
Scooba, MSAssociate of Science - Nationally Certified Fire Captain
Mississippi State Fire Academy
Jackson, MSCollision Repair And Estimating
Tech-Cor 2 Week On Boarding
Wheeling, ILDupont Refinish Certifications
General Motors Warranty Refinish School
Memphis, TNPlatinum Certified
I-CAR
Florida State Insurance Licensed
Adjuster Pro-All Lines Training
Skills
- Experienced GHRN shop estimator
- Nexgen Claims handling
- Virtual Training and virtual claims handling
- Organizational Development
- Team oriented
- CCC Estimating
- Audatex Estimating
- Mitchell Estimating
Timeline
Allstate GHRN Performance Consultant
Allstate Insurance Company
01.2024 - Current
Virtual Total Loss Auto Claims Adjuster
Allstate Insurance Company
11.2023 - 12.2023
Non-staffed Area Claims Adjuster
Allstate Insurance Company
10.2023 - 11.2023
Hybrid Field Adjuster
Allstate Insurance Company
03.2020 - 10.2023
Assistant Manager and Estimator
Advanced Collision-Broadway Drive
03.2019 - 03.2020
Body Shop Manager
Ryan Motors-Chevy GMC Dealership
03.2018 - 03.2019
Claims Adjuster Auto Tech Consultant
Allstate Insurance Company
03.2011 - 03.2018
Assistant Manager and Estimator
Advanced Collision-Hwy 98
05.2009 - 03.2011
Estimator and Auto Body Repair and Paint Tech.
The Body Shop
05.1994 - 05.2009
High School Diploma -
Starkville Academy
Associate of Science - Nationally Registered Emergency Medical Technician
East Mississippi Jr. College
Associate of Science - Nationally Certified Fire Captain
Mississippi State Fire Academy
Collision Repair And Estimating
Tech-Cor 2 Week On Boarding
Dupont Refinish Certifications
General Motors Warranty Refinish School
Platinum Certified
I-CAR
Florida State Insurance Licensed
Adjuster Pro-All Lines Training
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