Dan Bungartz
San Tan Valley,AZ
Summary
Successful Consultant promotes aggressive drive toward organizational change through research, optimization and systems development. Experience conferring with employees and management to address problems with internal controls and procedures negatively impacting business operations. Focused on reducing costs, streamlining processes and maximizing resource utilization.
Overview
6
6
years of professional experience
Work History
GHRN Performance Consultant Leader
Allstate Insurance Co
11.2022 - Current
- Conducted assessments to identify performance gaps and provided recommendations for improvement to my team.
- Facilitated workshops to help employees improve their job performance and increase productivity levels.
- Coached employees on how to effectively utilize available technology tools for enhanced productivity.
- Monitored outcome measures and performance improvement.
- Researched various areas to drive improvements in our GHRN Shops.
- Assessed employees through virtual observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
GHRN Admin Leader
Allstate Insurance Co
06.2022 - 11.2023
- Resolved customer complaints and issues courteously and efficiently.
- Conducted regular meetings with team to discuss progress, identify challenges, and develop solutions.
- Ensured compliance with organizational policies and procedures.
- Assessed team performance against established goals and objectives.
- Monitored employee productivity to provide constructive feedback and coaching.
GHRN Admin
Allstate Insurance Co
11.2018 - 06.2022
- Answered customer inquiries and provided accurate information regarding their claims.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments.
- Resolved complex problems to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Auto Body Estimator
Various Auto Body Shops
, AZ
- Performed detailed inspections of vehicles to assess damage and determine repair costs.
- Created accurate estimates for body repair work on customer vehicles.
- Collaborated with insurance companies to ensure all paperwork was completed accurately.
- Acted as a liaison between customers, insurance adjusters, and other parties involved in the estimating process.
- Utilized specialized software programs such as CCC One Estimating System or Mitchell Repair Estimating System when creating estimates.
Auto Body Painter
Various Auto Body Shops
, AZ
- Sanded, prepared and prepped vehicles for painting process.
- Mixed paint in accordance with manufacturer's specifications to ensure proper color match.
- Masked off areas of vehicles that were not intended to be painted.
- Performed minor repairs on body panels as needed prior to painting process.
Education
Mircro Certification - Management And Leadership Course
Lousiana State University
06-2024
Platinum Certified -
I-Car
Master Refinish Technician -
ASE
Skills
- Problem-solving aptitude
- Relationship Building
- Teamwork and Collaboration
- Effective Communication
Timeline
GHRN Performance Consultant Leader
Allstate Insurance Co
11.2022 - Current
GHRN Admin Leader
Allstate Insurance Co
06.2022 - 11.2023
GHRN Admin
Allstate Insurance Co
11.2018 - 06.2022
Auto Body Estimator
Various Auto Body Shops
Auto Body Painter
Various Auto Body Shops
Mircro Certification - Management And Leadership Course
Lousiana State University
Platinum Certified -
I-Car
Master Refinish Technician -
ASE