Christopher Patterson
Austin,Texas
Summary
Results-oriented management professional with a strong background in customer retention and relationship building. Successfully supervised team members to achieve high customer satisfaction, foster loyalty, and drive business growth. Skilled in implementing effective retention strategies, training staff, and resolving complex customer issues. Adept at creating a positive work environment that encourages teamwork and enhances productivity.
Overview
34
34
years of professional experience
Work History
Video Repair Lead, Retention Supervisor, Customer Service Supervisor
CSA
01.2013 - 01.2024
- Handling Team Coaching's, meetings, assistance, basic and advanced, with Agents and Customers, upholding policy and procedure, Customer escalations, corporate complaints, working as a central focal point between our internal customers as well as our external customers, here to assist day to day providing help desk and escalated assistance, Time review, Agent Growth, yearly review, monitoring calls going over KPIs.
- Enhanced technical support processes to address equipment issues effectively.
- Enhanced customer solutions through effective retention strategies.
Administrative Management
I.C.S
Austin , Texas
01.2002 - 01.2013
- Oversaw warehouse operations and inventory management.
- Managed product inventory alongside distributing tools to technical staff.
- Recorded and tracked confirmations for commissions on sales.
- Resolved various client service problems.
- Managed the installation of simple and complex circuits.
- Managed escalated complaints from executives.
- Updated sales team on new customer contracts as needed.
- Ensured timely transmission of customer discounts to SBC.
- Facilitated skill development workshops.
- Handled allocation of technicians and ticket creation.
- Educated customers on optimizing functionality of telephone platforms.
Inventory Management
Home Depot
Austin , Texas
01.2001 - 01.2002
- Managed procurement of merchandise for two departments.
- Coordinated supplies procurement.
- Maintained high standards of assistance in the process of handling orders.
- Managed order documentation and streamlined the delivery process.
- Updated vendor logs regularly and diligently.
- Recorded condition of defective items.
Manager
Chevron Gas Corporation
01.1998 - 01.2000
- Oversaw daily operations of 24-hour Chevron stations, optimizing workforce of five employees.
Petty Officer Second Class
United States Navy
01.1990 - 01.1998
- Worked alongside officers to promote operational efficiency in quarters.
Education
Certificate of Technical Studies - Business Administration And Management
Austin Business College
Austin, TX01.2002
Food Service Supervisor Certified -
Austin, TX01.2000
Military Training School/Hotel Restaurant management -
San Diego, CA01.1990
Skills
- Effective Communication
- Effective Problem Resolution
- Team player
- Experienced in Managing Multiple Billers
- Clear Verbal Communication
- Optimizing Customer Solutions
- Internal and External Client Engagement
- Positive Interpersonal Skills
- Advanced Problem Diagnosis
- Knowledge of graphs and charts
- Excel
- Word
- PowerPoint
- Outlook
- Office
- Escalations
- Client Relationship Management
- Hire personnel
- Candidate interviews
- Payroll Management
- Time management abilities
- Performance Management
- Talent management
- Training and Development
- Wages and salary
- Exit Interviews
- Staff hiring and recruitment
- Interviewing techniques
- Problem-solving aptitude
- Retention management
- Applicant assessment
- Adaptability
- Administrative assistance
- Workforce Planning
- Compensation and benefits
- Onboard new hires
- Employee Recognition Programs
- Performance measurement
- Career Development
- Multitasking
- Employee retention strategies
- Personnel engagement
- Team building
- Problem-solving abilities
- Succession Planning
- Staffing management
- Manage employee relations
- Employee Surveys
- Change Management
- Leadership Development
- Training and mentoring
- Multitasking Abilities
- Diversity and Inclusion
- Maintain employment records
- Reliability
- Professionalism
- Negotiation
- Training development
- Job Description Development
Affiliations
- Two Honorable discharges from the military
- Numerous commendation's and medals
- monthly and yearly awards
Accomplishments
- Took a low ranked Team and put them in thee top 10
References
References available upon request.
Timeline
Video Repair Lead, Retention Supervisor, Customer Service Supervisor
CSA
01.2013 - 01.2024
Administrative Management
I.C.S
01.2002 - 01.2013
Inventory Management
Home Depot
01.2001 - 01.2002
Manager
Chevron Gas Corporation
01.1998 - 01.2000
Petty Officer Second Class
United States Navy
01.1990 - 01.1998
Certificate of Technical Studies - Business Administration And Management
Austin Business College
Food Service Supervisor Certified -
Military Training School/Hotel Restaurant management -
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