Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christopher Pearson

Port Saint John

Summary

Knowledgeable IT Specialist with solid background in IT support and troubleshooting. Proven ability to resolve technical issues and implement effective solutions, contributing to system efficiency. Demonstrated expertise in network management and hardware maintenance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

IT Technician

Acuity International
02.2022 - Current
  • Diagnosed and repaired hardware and software issues to ensure optimal system performance.
  • Laptops, commercial printers, servers & switches.
  • Installed and configured operating systems and applications.
  • Windows 10, Windows 11, Microsoft 365 apps, Yubikey Manager.
  • Provided technical support for end-users, resolving inquiries efficiently and effectively.
  • Maintained office PCs, networks and mobile devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Created user accounts and assigned permissions.
  • ADmanger, Microsoft Azure, Remote Desktop, Microsoft Server 2019.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.

Distribution Hub Supervisor

United Parcel Service
07.2007 - 07.2020
  • Responsible for insuring quality standards for all departments
  • Trained workers in safety regulation requirements and procedures
  • Assist in the hiring process by helping to select the best candidates.
  • During my time with the company, I trained drivers in logistics, ensured package volume made it to its destination in a timely manner, helped groom employees for potential management positions & was in charge of payroll for around 15-30 employees at a time.

IT Help Desk

Xerox
03.2013 - 02.2014
  • Responsible for supporting multiple companies via remote login, over the phone with a system administrator or onsite occasionally.
  • My title required me to sometimes implement various protocols for commercial printers, adjusting network security to allow these protocols or manual reboot (turn it off, turn it back on).

Education

Diploma - Computer Networking Support Technician

Lincoln Technical Institute
Morristown, NJ
01.2013

Skills

  • Technical support for Windows 11 and Server 2022
  • Management of WINS, DNS, DHCP, RRAS, and Active Directory services
  • Implement TCP/IP protocols
  • Understanding of peer-to-peer and client/server architectures
  • Knowledge of LANs and WANs
  • PC hardware setup and diagnostics
  • Provide technical support for remote users through VPN and remote desktop solutions
  • Experienced with Office 365 applications
  • System administration

Certification

  • CompTIA A+ Computer Essentials (JK0-801)
  • CompTIA A+ Desktop Support (JK0-802)

Languages

English
Professional Working

Timeline

IT Technician

Acuity International
02.2022 - Current

IT Help Desk

Xerox
03.2013 - 02.2014

Distribution Hub Supervisor

United Parcel Service
07.2007 - 07.2020

Diploma - Computer Networking Support Technician

Lincoln Technical Institute

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