Christopher Pepe
Branford
Summary
Dynamic Network Field Engineer with extensive experience at Verizon Communications, excelling in project management and telecommunications technologies. Achieved a 100% on-time completion rate for critical infrastructure projects while enhancing team collaboration and vendor relations. Proven ability to implement process improvements, resulting in significant operational efficiencies.
Overview
27
27
years of professional experience
Work History
Network Field Engineer III
Verizon Communications
01.2021 - 12.2025
- Served as the field engineer and vendor manager for all Verizon Business locations in Connecticut, overseeing network operations for over fifty business sites and ensuring 99.99% uptime.
- Supported multiple Verizon Telecom locations in Massachusetts as a field engineer.
- Facilitated optimal telecommunications solutions for numerous business customers, managing and overseeing all critical IEN and Legacy project installations to completion, with a 100% on-time completion rate for more than fifty critical infrastructure projects annually.
- Implemented long- and short-haul optical technologies across 30+ network nodes, resulting in a 40% increase in bandwidth capacity.
- Migrated older Legacy systems and services, transitioning them to the current intelligent EDGE network.
- Managed and coordinated with more than four turf vendor teams, ensuring project delivery remained within budget and schedule.
- Maintained all performance metrics within Verizon’s expectations, consistently exceeding targets and achieving a top 10% ranking among peers.
- Supported network resilience and reliability across all assigned sites.
Lead Technician/National Network Installer
Verizon Communications
01.2010 - 12.2020
- Managed a team of four national network installers consistently achieving a 100% on-time job completion rate.
- Verified installer jobs and reviewed and approved more than twenty-five technician timesheets and requests per year, with zero discrepancies.
- Summarized monthly job status reports and completion records, consistently meeting standard monthly performance metrics.
- Oversaw the management of corporate capital tool asset inventory.
- Volunteered as the point-of-contact for the removal of faulty equipment at various locations, leading to the removal and replacement of over one hundred units and reducing downtime by 30%.
- Coordinated with vendors and logistics suppliers to organize and schedule equipment removal and replacement within tight timeframes.
Temporary Supervisor, Network Operations
Verizon Communications
NY
08.2013 - 06.2014
- Directed two teams of four technicians each, successfully completing a major project two weeks ahead of schedule.
- Developed a new database to track and manage capital tool inventory, improving asset tracking accuracy by 95%.
National Network Installer
Verizon Communications
01.1999 - 12.2009
- Installed and maintained telecommunications equipment for more than 150 company sites over ten years.
- Provided troubleshooting, servicing, and maintenance for T1, T3, DSL, switch, Sonet, FioS, DWDM, wireless cell facilities, and GPS timing systems.
- Collaborated with network engineering staff to optimize job specifications, which reduced rework problems by 15%.
- Completed and submitted all job-associated paperwork efficiently and accurately.
Education
Network+ Technologies Certificate -
University of Phoenix
12.2011
Master of Business Administration -
University of Phoenix
12.2010
Bachelor of Arts - Communications
University of Massachusetts
Amherst12.1998
Bachelor of Arts - Music
University of Massachusetts
Amherst12.1998
Skills
- Project management and planning
- Network configuration and installation
- Telecommunications technologies
- Vendor relations and contracts
- Stakeholder communication
- Coaching and mentoring
- Team collaboration
- Operations engineering
- Process improvement strategies
- Best practices implementation
- Quality assurance methodologies
- Team building initiatives
- Risk management techniques
- Documentation standards
- Matrix management skills
- Problem-solving abilities
- Analytical skills development
- Organizational skills enhancement
- Communication proficiency
- Leadership capabilities
- Managerial expertise
- Internet Protocol Suite knowledge
- LAN/WAN networking proficiency
- Telecommunications equipment handling
- Microsoft Office suite expertise
- Adobe Acrobat proficiency
Technical Summary
Experienced with all layers of the Internet Protocol Suite, LAN/WAN networking, and a wide array of telecommunications equipment, including Fujitsu OC-3, 12, and 48 Sonet and Flashwave Network Elements, Ciena 6500 packet optical platform, Cisco IP/VPN Routers and Gateways, Tellabs 7100 ROADM, Motorola GPON, Alcatel-Lucent ADSL Cabinets, Scientific Atlanta EDFA, Nortel Optera DWDM, and Ericsson switches. Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook), as well as Adobe Acrobat and Foxit PDF Readers.
Timeline
Network Field Engineer III
Verizon Communications
01.2021 - 12.2025
Temporary Supervisor, Network Operations
Verizon Communications
08.2013 - 06.2014
Lead Technician/National Network Installer
Verizon Communications
01.2010 - 12.2020
National Network Installer
Verizon Communications
01.1999 - 12.2009
Network+ Technologies Certificate -
University of Phoenix
Master of Business Administration -
University of Phoenix
Bachelor of Arts - Communications
University of Massachusetts
Bachelor of Arts - Music
University of Massachusetts