Robert Moffatt
Network Engineering
San Jose,CA
Summary
Energetic Field Service Engineer with 6-year background performing network repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. I'm also a Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Experienced working at multiple Start-Ups in the Silicon Valley and have the abilities to multitask and wear many hats within a company.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
2
2
Certificates
1
1
Language
Work History
Field Service Engineer "Network Engineer"
Sail Internet
Santa Clara, CA
01.2021 - Current
- Lead Network Designer
- Construction Project Manager
- Cisco Network Engineer
- Fixed Wireless RF Engineer.
- Site Acquisition
- Recommended design changes, upgrades and replacements to improve systems performance.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Computer Programming
- CCNA
- System Monitoring
- Sales - Customer interfacing to help close deals.
- Work with fiber providers to order and install new sites.
- Increased network expansion by 35% in one year.
Field Engineer
Etheric Networks
San Mateo, CA
10.2020 - 01.2021
- Fixed Wireless RF Engineer
- Wireless/Cellular Tower
- Project Manager
- Fiber splicer.
- Applied expertise in comprehensive root cause failure analysis
- Increased network expansion by 20% in one year.
Senior Network Site Reliability Engineer
Common Networks
San Leandro, CA
01.2018 - 01.2020
- Lead Network Designer
- Construction Project Manager
- Cisco Network Engineer
- Fixed Wireless RF Engineer
- Fixing Support Escalation Issues
- Optimizing On-Call Rotations and Processes
- Conducting Post-Incident Reviews
- Linux
- Increased network expansion by 25% in 2 year.
Construction Project Manager
Giuliani Construction and Restoration
San Jose, CA
08.2015 - 08.2018
- Construction Project Management
- 24/7 Emergency Services, Water Extraction & Drying, Mold Remediation, Fire Restitution, Contents Cleaning & Storage, Reconstruction, General Contracting, and Bio/Crime Scene Clean Up.
- Construction
- Demolition
- Commercial
- Residential
- Multiple Dwelling Units
- Increased team efficiency by 10% in one year.
Education
Bachelor of Science - Computer Science and Networking
San Jose State University
San Jose, CA 01.2020 - Current
Associate of Science - Computer Science and Networking
West Valley College
Saratoga, CA 07.2016 - 05.2020
Associate of Arts - Sociology, on Human Behavior
West Valley College
Saratoga, CA 07.2013 - 04.2016
Skills
Customer service management
Computer software repair
Testing and calibration
Safety meetings
Technical drafting
Equipment installation and repair
Systems Analysis
Network Maintenance
Coordinating projects
Diagnostics and troubleshooting
System repairs
Customer Relations
Project planning and development
Business process re-engineering
Advanced problem solving
Startups and turnarounds background
Project Management vc
Team-oriented and dependable
Warehouse operations knowledge
Teamwork and Collaboration
Critical Thinking
Multitasking Abilities
Interpersonal Communication
First Aid/CPR
PPE Compliance
Decision Making
Written Communication
Good Telephone Etiquette
Constructing splice cases
Producing diagrams
Safety practices
Device Installation
- Fixed wireless networks
- Layer-2/3 protocols
- Python and Bash proficiency
- VLAN aggregation
- Infrastructure solutions
- Remote work support
Additional Information
- AWARDS , Common Good Award for high quality work in the field. Broke new company records for installs in a months. Common peer Bonus for outstanding customer service in the field for saving multiple sites from uninstalling.
Certification
PMP - Project Management Professional
Timeline
PMP - Project Management Professional
08-2022
CCNA
08-2022
Field Service Engineer "Network Engineer"
Sail Internet
01.2021 - Current
Field Engineer
Etheric Networks
10.2020 - 01.2021
Bachelor of Science - Computer Science and Networking
San Jose State University
01.2020 - Current
Senior Network Site Reliability Engineer
Common Networks
01.2018 - 01.2020
Associate of Science - Computer Science and Networking
West Valley College
07.2016 - 05.2020
Construction Project Manager
Giuliani Construction and Restoration
08.2015 - 08.2018
Associate of Arts - Sociology, on Human Behavior
West Valley College
07.2013 - 04.2016