Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Perez

New Brunswick,New Jersey

Summary

Dynamic professional with a proven track record at Aj Perri, excelling in customer service and dispatch software utilization. Recognized for enhancing operational efficiency through effective scheduling and communication. Strong decision-making and problem-solving skills contributed to improved response times and team collaboration, ensuring exceptional service delivery in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Dispatcher/Customer Servicd

Aj Perri
07.2022 - Current
  • Coordinated daily scheduling for service technicians to optimize operational efficiency and ensure timely responses.
  • Managed incoming calls, assessing urgency and directing requests to appropriate personnel for prompt resolution.
  • Utilized dispatch software to track vehicle locations, improving routing accuracy and response times.
  • Developed and maintained effective communication channels between field staff and office support to enhance service delivery.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

Landscape Worker

Vics Landscaping
05.2018 - 07.2022
  • Assisted in planting and maintaining various plant species to enhance landscape aesthetics.
  • Operated hand tools and equipment for efficient landscape maintenance tasks.
  • Learned safety protocols for handling tools and working in outdoor environments.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Performed planting, watering, mulching, and edging of lawns.

Education

Associate Of Science - Architecture

Brookdale Community College
Lincroft, NJ
05.2021

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Dispatch software
  • Attention to detail
  • Stress tolerance
  • Time management
  • Problem-solving
  • Customer relations

Timeline

Dispatcher/Customer Servicd

Aj Perri
07.2022 - Current

Landscape Worker

Vics Landscaping
05.2018 - 07.2022

Associate Of Science - Architecture

Brookdale Community College

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Christopher Perez