Christopher Perry
Port Gamble S'Klallam Tribe
Poulsbo,WA
1
Certification
15
years of professional experience
Dedicated professional with extensive experience in tribal gaming and casino operations. Skilled in problem-solving and mentoring, with a strong focus on compliance and customer satisfaction. Aiming to leverage organizational skills to drive operational success and enhance service quality.
Work History
Tribal Gaming Agent
4 Years 2 Months- Facilitated communication between tribal members and administration to enhance service delivery.
- Developed strategies to resolve conflicts and foster positive relationships among stakeholders.
- Implemented community outreach programs to promote cultural awareness and education.
- Mentored junior agents in policy compliance and effective service practices.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Casino Floor Supervisor
8 Years 8 Months- Conducted performance evaluations, providing constructive feedback to team members regularly.
- Analyzed customer feedback to identify opportunities for service enhancements and operational adjustments.
- Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino's reputation for integrity remained intact.
- Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
- Improved employee performance through consistent coaching, training, and feedback on job responsibilities.
- Provided exceptional customer service to VIP guests, fostering long-term relationships and repeat visits.
- Supported smooth transitions during shift changes by effectively communicating pertinent information to incoming supervisors.
Education
High School Diploma
Skills
Conflict resolution
Optimistic outlook
Client relations
Analytical skills
Organizational skills
Conflict resolution
Critical thinking
Regulatory compliance
Positive attitude
Problem-solving skills
Certification
- Fundamentals of Supervision Training - 2018
- De-escalation Training - 2025
Timeline
Tribal Gaming Agent
Port Gamble S'Klallam Tribe
06.2022 - CurrentRead More
Casino Floor Supervisor
Port Madison Enterprises
10.2011 - 06.2020Read More
Neah Bay High School
High School Diploma
Read More