Richard Trujillo
Toppenish,WA
Summary
Self-motivated person with 14-years experience in the gaming Industry. Offering proven excellence in skill & dependability. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively with a team or unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Gaming Agent
Yakama Nation Gaming Commission
Toppenish , WA
05.2017 - Current
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Maintained high level of communications and marketing skills by participating in professional activities.
- Cooperated with public and private organizations and individuals to share mission and objectives.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Investigated reported incidents to protect company assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Identified suspicious activity through strong understanding of cheating techniques and advantage play methods.
- Represented company and testified in court for theft cases by offering factual information about observations.
- Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.
- Maintained strict confidentiality regarding business operations, patrons and proprietary information.
- Monitored establishment activity to proactively identify suspicious behavior.
- Enforced adherence to state gaming regulations and company policies and procedures.
- Reviewed video surveillance footage to identify individuals and support investigations.
- Located individuals engaged in theft, cheating and embezzlement.
Surveillance Agent
Yakama Nation Gaming Commission
Toppenish , WA
12.2014 - 05.2017
- Operated surveillance cameras, monitors and other equipment.
- Created safe and secure environment for visitors and staff members.
- Reported violations and suspicious behavior, in writing or verbally.
- Investigated calls and complaints involving card counters, game cheaters and wrongly paid losing hands.
- Reported incidents of suspicious behavior.
- Operated control panels granting entry or access to authorized individuals, using live camera footage to view faces and identification cards and remotely unlocking doors and gates.
- Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.
- Maintained and operated surveillance equipment.
- Watched live footage of cameras showing gates around facility perimeter to identify vehicles or individuals attempting to gain access at improper points of entry, reporting to guards outside.
- Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
- Logged daily activities in detail, keeping handwritten and electronic records of movement of personnel, inventory and equipment pursuant to company logging specifications.
- Provided recorded media to authorized personnel.
- Identified suspicious activity through strong understanding of cheating techniques and advantage play methods.
- Represented company and testified in court for theft cases by offering factual information about observations.
- Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
- Submitted highly detailed surveillance reports to Supervisors, carefully documenting all activity during shift.
- Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
- Completed daily log of surveillance observations.
- Reported violations and suspicious patrons to supervisors.
- Developed log of surveillance observations to track suspicious activity.
- Operated electronic surveillance equipment to observe, track and document gambling activities on gaming floor.
- Used audio-video equipment to observe casino or hotel operations for cheating or theft.
- Communicated violations to appropriate personnel and followed up with detailed documentation of incidents.
- Maintained strict confidentiality regarding business operations, patrons and proprietary information.
- Monitored establishment activity to proactively identify suspicious behavior.
- Enforced adherence to state gaming regulations and company policies and procedures.
- Supervised and trained new team members in surveillance operations and best practices.
- Leveraged strong interpersonal and communication skills to interact successfully with management, peers and patrons.
- Reviewed video surveillance footage to identify individuals and support investigations.
- Located individuals engaged in theft, cheating and embezzlement.
- Inspected audio-video surveillance equipment periodically to verify proper operation.
Table Games Dealer
Yakama Nation Legends Casino
Toppenish , WA
12.2010 - 12.2014
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Performed functional game duties quickly by efficiently handling money and chips.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Observed gamblers to identify marking, switching and counting cards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Managed smooth operations by efficiently paying out winnings and collecting bets.
- Followed federal and state regulations along with company policies.
- Performed functional game duties quickly by efficiently handling money and chips.
Education
High School Diploma -
Bellingham Technical College
Bellingham, WA06-2024
Skills
- Flexible Schedule
- Conflict Resolution
- Resolving Customer Issues
- Call Management
- Clear Communication
- Documenting Information
- Problem-Solving
- Report Creation
- Report Generation
Accomplishments
- Completed training and certified to deal: BlackJack, Spanish 21, Let it Ride & 3-Card Poker.
- Completed on the job training and certified to deal: Pai Gow Poker
- Completed on the job training and certified to deal: Ultimate Texas Hold 'Em
- Completed training and certified to deal: Roulette
- Completed training and certified to deal: Craps
- Completed New Agent Training at the 12 Tribes Casino in 2019.
- Completed Defensive Driver's Coarse.
- Completed Active Shooter Training.
Certification
- Certified in Pepper spray
- Certified in Baton.
- Completed Handcuffing.
- Completed Defensive Tactics.
Affiliations
- Yard work.
- Reading books.
- Building Models.
Timeline
Gaming Agent
Yakama Nation Gaming Commission
05.2017 - Current
Surveillance Agent
Yakama Nation Gaming Commission
12.2014 - 05.2017
Table Games Dealer
Yakama Nation Legends Casino
12.2010 - 12.2014
High School Diploma -
Bellingham Technical College
- Certified in Pepper spray
- Certified in Baton.
- Completed Handcuffing.
- Completed Defensive Tactics.
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