Monte Sovo
Lawton
Summary
Results-driven professional with extensive experience in customer service and inventory control. Notable for resolving customer issues and collaborating on compliance training, contributing to operational integrity and enhanced customer satisfaction.
Overview
7
7
years of professional experience
Work History
Gaming Agent
Comanche Nation Gaming Commission
10.2025 - Current
- Monitored compliance with gaming regulations and policies to ensure operational integrity.
- Assisted in conducting audits of gaming activities to identify discrepancies and maintain accuracy.
- Supported enforcement actions by documenting incidents and preparing reports for regulatory review.
- Collaborated with team members to develop and implement training materials on compliance standards.
- Maintained detailed records of gaming activities to support audits and regulatory inspections.
Budtender
Bee's Knees Dispensary
06.2025 - 10.2025
- Assisted patients in product selection based on individual needs and preferences.
- Educated patients on various cannabis strains, consumption methods, and effects.
- Maintained cleanliness and organization of the dispensary floor and inventory areas.
- Processed patients transactions efficiently using point-of-sale systems.
- Monitored inventory levels, assisting in restocking and managing product displays.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisting patients with filling out Medical Card Applications to OMMA standards.
- Ensured compliance with all OMMA and State of Oklahoma Laws and regulations.
Meat Cutter
Defense Commissary Agency
02.2023 - 03.2025
- Operated band saws and slicers to efficiently cut meat products to specifications.
- Expertly cut and prepared various cuts of meat, including beef, pork, poultry, and seafood.
- Maintained a clean and organized work area to ensure food safety standards were met.
- Provided customer service by offering product recommendations based on cooking methods or flavor profiles.
- Trained new employees on proper cutting techniques and safe operation of equipment.
- Resolved customer complaints or concerns in a professional manner resulting in customer satisfaction and fostering long-term customer loyalty.
Meat Cutter
Delberts Supermarket
03.2021 - 02.2023
- Monitored inventory levels of meat products, ensuring timely replenishment of stock.
- Cut and prepared various cuts of meat including beef and pork.
- Followed proper sanitation procedures to prevent cross-contamination and maintain high quality products.
- Suggested creative ways to utilize fewer common cuts of meat in order to increase sales opportunities.
- Assisted customers with custom orders by providing guidance on suitable cuts for specific recipes or dietary needs.
Meat Cutter
Homeland Stores
04.2019 - 01.2021
- Collaborated with team members to streamline workflow and improve service delivery.
- Expertly cut and prepared various cuts of meat, including beef, pork, poultry, and seafood.
- Operated and maintained cutting equipment such as knives, saws, grinders, and slicers.
- Inspected incoming meat shipments for quality assurance before storing them in appropriate refrigeration units.
- Assisted in inventory management by conducting regular stock counts and reporting discrepancies to management.
- Prepared specialty items such as sausages, ground meats, marinated cuts, or stuffed roasts according to customer preferences.
Education
GED -
Sterling Public Schools
Sterling, OKSkills
- Problem-solving skills
- Customer service and care
- Customer complaint resolution
- Teamwork
- Upselling
- Inventory Control
Timeline
Gaming Agent
Comanche Nation Gaming Commission
10.2025 - Current
Budtender
Bee's Knees Dispensary
06.2025 - 10.2025
Meat Cutter
Defense Commissary Agency
02.2023 - 03.2025
Meat Cutter
Delberts Supermarket
03.2021 - 02.2023
Meat Cutter
Homeland Stores
04.2019 - 01.2021
GED -
Sterling Public Schools