Rowland Ndoma-Egba
Manchester,ME
Summary
Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.
Overview
2
2
years of professional experience
Work History
Gaming Agent
Grosvenor Casino
09.2022 - 09.2023
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Store Assistant
Sports Direct
01.2022 - 07.2022
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Remained calm and composed in tense situations involving angry or upset customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Masters in Computer Science
University of Manchester
UK2026
Bachelors of Computer Science
University of Salford
UK12.2022
Skills
- Client Relationship Management
- Clear Communication
- Problem Resolution
- Complaint Handling
- Organization
- Team player
- Customer Satisfaction
- Reliability
- Hardworking
- Guest service
- Detail Oriented
Extracurricular Activities
Football Society
Robotics Society
Timeline
Gaming Agent
Grosvenor Casino
09.2022 - 09.2023
Store Assistant
Sports Direct
01.2022 - 07.2022
Masters in Computer Science
University of Manchester
Bachelors of Computer Science
University of Salford
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