Daryl Attakai
Phoenix,AZ
Summary
Accomplished Gaming Agent and Slot Machine Technician with a proven track record at Casino Arizona, enhancing gaming integrity and customer satisfaction. Proficent in regulatory compliance and problem-solving, with a knack for fostering positive customer relationships. Achieved significant improvements in machine reliability and guest service, demonstrating a blend of technical proficiency and exceptional interpersonal skills.
Overview
24
24
years of professional experience
Work History
Gaming Agent
Salt River Pima-Maricopa Indian Community
10.2011 - Current
- Protecting the integrity of Indian Gaming and the independence of the Community by ensuring compliance with Federal, State, and Tribal laws through regulatory oversight.
- Protects the assets of the SRPMIC, preserves the integrity of gaming conducted by the SRPMIC and ensures that gaming on the SRPMIC is conducted fairly and honestly
- De-escalated and resolved patron complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Proficient in surveillance equipment.
Slot Machine Technician
Casino Arizona at Talking Stick Resort
07.2001 - 09.2011
- Improved machine reliability through thorough testing after each maintenance or repair task performed.
- Boosted overall guest satisfaction ratings through friendly interactions while assisting them with any questions or concerns related to the operation of slot machines.
- Participated in ongoing training sessions to stay current on industry trends and technological advancements.
- Collaborated with other technicians on complex repairs, improving overall team efficiency and effectiveness.
- Assisted in the installation of new slot machines, ensuring proper setup for seamless gameplay experience.
- Ensured compliance with gaming regulations by performing regular software updates and adhering to industry standards.
- Increased customer satisfaction by promptly troubleshooting and repairing slot machines during peak hours.
Education
Associate of Applied Science - Field Service Technician
DeVry University
Phoenix, AZ05-1999
Skills
- Problem-solving skills
- Positive attitude
- Customer Relationship Management
- Problem-solving
- Documenting information
Relationship building
Effective learning of surveillance equipment
Timeline
Gaming Agent
Salt River Pima-Maricopa Indian Community
10.2011 - Current
Slot Machine Technician
Casino Arizona at Talking Stick Resort
07.2001 - 09.2011
Associate of Applied Science - Field Service Technician
DeVry University
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