Christopher Petsel
Ingalls,IN
Summary
Personable and dedicated Customer Service Representative with extensive experience in Enterprise POS industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Level 3 Escalations Support Tech
NCR Voyix
Atlanta, GA
10.2019 - 06.2024
- Provided technical support to customers via phone, email and remote access applications.
- Diagnosed system errors and troubleshot technical issues for clients.
- Worked with third party software to integrate with the Aloha POS system
- Participated on weekly calls and main contact for clients that were considered high priority
- Assisted Level 1 and 2 technicians with questions and troubleshooting.
- advised the senior leadership team of ongoing POS issues and malfunctions.
- Installed, configured and maintained hardware and software components of POS systems.
- Provided guidance regarding best practices for using computer systems efficiently and securely.
- Responded promptly to customer inquiries regarding product features or services offered by the company.
Project Manager
Midwest POS
Anderson, IN
06.2014 - 10.2019
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Managed multiple projects with competing deadlines simultaneously.
- Created and implemented processes to ensure successful completion of projects.
- Provided technical support when necessary to troubleshoot any operational issues that arose during shifts.
- Provided technical support to customers on product features, usage, troubleshooting.
- Training and developing skill sets and capabilities of new hire technicians
- Delivering remote Aloha POS training and support to restaurant management teams while remotely programming and troubleshooting terminal and platform issues.
- Programmed Aloha Online Ordering menu and integration with Aloha POS and Aloha Takeout.
- Trained clients on new software features and usage of the POS and Online systems.
- Conducting ongoing client relationship activities and providing responsive service support.
Education
General Studies
Vincennes University
Vincennes, INSkills
- Application support
- User Training
- Troubleshooting skills
- Operating systems
- Training abilities
- Network configuration
- Technical Support
- Software Installation
- Troubleshooting
- Issue Resolution
- Security Protocols
- Technical support background
- Remote Support
- Customer Service
Technical Skillset
- Aloha POS
- Aloha Takeout
- Aloha Online Ordering
- Outlook
- NEOS
- Salesforce
- Paytronix
- OLO.com
- Windows
Affiliations
- Team Parent Daughter's Cheer Team
- Help with local charity fundraisers
- Active in my children's school events as a parent helper
Timeline
Level 3 Escalations Support Tech
NCR Voyix
10.2019 - 06.2024
Project Manager
Midwest POS
06.2014 - 10.2019
General Studies
Vincennes University
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