Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joshua Derry

Copperas Cove

Summary

Security-certified IT Systems Administrator and U.S. Army veteran with over four years of hands-on experience in system administration, network operations, and cybersecurity support. Proven ability to monitor, secure, and maintain critical infrastructure within high-security environments, ensuring optimal performance and protection against threats. Expertise in vulnerability assessment, incident response, and team leadership, complemented by proficiency in Windows Server, Cisco IOS, PowerShell, and Wireshark. Currently pursuing a B.S. in Cybersecurity & Information Assurance, demonstrating a steadfast commitment to safeguarding systems and supporting mission-critical operations in the public sector.

Overview

9
9
years of professional experience

Work History

IT Technical Support Specialist Level 3

Parried
08.2025 - Current
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and small offices.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

IT Systems Administrator| Operational Test Specialist| Team Lead, Network Operations

US Army
01.2020 - 08.2025
  • Managed and maintained complex computer systems and servers across multiple platforms.
  • Implemented and maintained advanced cybersecurity measures, ensuring optimal network security and efficiency.
  • Led a team at a major communication hub, sustaining global network connectivity and secure data exchange systems.
  • Conducted testing of mission-critical systems, evaluated performance metrics, and provided strategic recommendations.

Cable Installation and Maintenance Specialist

Cox Communications
08.2018 - 01.2020
  • Installed and maintained cable television systems for residential and business networks.
  • Conducted operational tests and periodic maintenance to ensure system integrity and performance.
  • Provided exceptional customer service and technical support, fostering strong client relationships.
  • Performed detailed troubleshooting and problem resolution, significantly reducing operational downtime.

Technical Support Specialist

PayPal
07.2016 - 01.2018
  • Delivered high-quality customer support for technical issues related to PayPal's website.
  • Proactively assisted customers with troubleshooting and enhancing website accessibility.
  • Resolved complex inquiries related to account setup, site navigation, and transactions.
  • Addressed security concerns and provided solutions, safeguarding user transactions and information.

Education

High School -

Millard West High School
Omaha, Nebraska
05-2015

Bachelor of Science - Cybersecurity and Information Assurance

Western Governors University
04-2027

Skills

  • Advanced troubleshooting
  • Security protocols
  • Incident management
  • Application support
  • Software deployment
  • Asset management
  • Hardware installation
  • End-user training
  • Virtualization technologies
  • Help desk support
  • Server maintenance
  • Network repairs and maintenance

Accomplishments

  • CompTIA Security+
  • CompTIA Network+
  • CompTIA A+
  • ITIL 4 Foundations

Timeline

IT Technical Support Specialist Level 3

Parried
08.2025 - Current

IT Systems Administrator| Operational Test Specialist| Team Lead, Network Operations

US Army
01.2020 - 08.2025

Cable Installation and Maintenance Specialist

Cox Communications
08.2018 - 01.2020

Technical Support Specialist

PayPal
07.2016 - 01.2018

High School -

Millard West High School

Bachelor of Science - Cybersecurity and Information Assurance

Western Governors University