Christopher Phillips
Colorado Springs,CO
Summary
Driven professional with a proven track record at Comcast, enhancing customer satisfaction through strategic leadership and teamwork. Adept at problem-solving and efficient communication, delivering measurable improvements in service delivery. Combines strong operational skills with a compassionate, relatable approach to foster collaboration and achieve organizational goals. I have worked with people/customers my whole life and love to assist with others needs/wants. I believe team work makes the dream work and that if one person is behind then we all are behind. A job os more than work to me. It is apart of your life, how you carry yourself can and will be contagious so I choose to show up everyday with a smile and positive attitude aligned with a vibrant work ethic.
Overview
2027
2027
years of professional experience
Work History
Front Desk
Step Springs
12.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Engage with Residents and provide resources/knowledge on sobriety and meetings.
- To acknowledge that Each Resident is more than their circumstances and provide support and hope in the program.
Patient Care Cordinator
Peak Vista Community Health Centers
Colorado Springs
09.2024 - 02.2026
- Coordinated patient appointments and follow-ups to enhance care continuity.
- Managed patient intake processes, ensuring accurate data collection and documentation.
- Provided support to healthcare providers by preparing necessary patient information for consultations.
- Assisted in resolving patient inquiries and concerns to improve satisfaction levels.
Security Officer
COOPS
Colorado Springs, CO
12.2022 - 07.2023
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to identify potential hazards and unauthorized activities.
- Responded promptly to alarms and incidents, maintaining a secure environment.
- Assisted in training new staff on security protocols and emergency procedures.
- Collaborated with law enforcement during investigations to enhance security measures.
Supervisor
First Source Limited
Colorado Springs
2017 - 2022
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Trained and mentored new staff on operational procedures and best practices.
- Coordinated workflow to optimize productivity and meet project deadlines.
- Implemented process improvements to enhance efficiency in team performance.
- Resolved operational issues promptly, minimizing disruptions in workflow.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted regular quality checks to maintain high standards of service delivery.
Team Lead
Comcast
Colorado
2011 - 2013
- Led team in developing strategic initiatives to enhance customer satisfaction and service delivery.
- Streamlined operational processes, resulting in improved efficiency and reduced turnaround times.
- Mentored new team members on best practices and company policies to ensure compliance and performance.
- Coordinated cross-functional projects, aligning resources to meet organizational goals and deadlines.
- Analyzed team performance metrics, identifying areas for improvement and implementing corrective actions.
- Developed training materials and conducted workshops to enhance team skills and knowledge base.
- Facilitated regular team meetings to discuss progress, challenges, and solutions among staff members.
Education
High School Diploma -
IBMC
Colorado Springs, COSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Active listening
- Problem resolution
- Relatable
- Compassionate
- Spiritual
- Efficient
Affiliations
I have strong ties in peer coaching, Spiritual Coaching and Life Management skills with the Elderly.
Timeline
Front Desk
Step Springs
12.2025 - Current
Patient Care Cordinator
Peak Vista Community Health Centers
09.2024 - 02.2026
Security Officer
COOPS
12.2022 - 07.2023
Supervisor
First Source Limited
2017 - 2022
Team Lead
Comcast
2011 - 2013
High School Diploma -
IBMC