Christopher Pierre
Conway,SC
Summary
Motivated professional with 15 years of experience in delivering exceptional customer service and achieving high levels of customer satisfaction. Proven ability to work collaboratively within teams while demonstrating strong time management skills and a solid work ethic. Skilled in troubleshooting technical issues, providing support to both peers and clients effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/ Technical Support
HTC
Conway, SC
06.2023 - Current
- Knowledgeable working in Calix CMS, Calix SMX, Truvizion, OSP, Netcracker, Plume, SRS, KC, Customer Care, RCAT, Metaweb, Alarm.com and BoldNet.
- Shadowed in NCC to see day to day operations and expectations. Was able to preview and use LogicMonitor, Unified Assurance, CNR, Metaview Explorer, Neustar, NMWeb and WOT.
- Provided excellent customer service and technical support to resolve customer complaints, inquiries, and troubleshooting issues.
- Assisted customers with product selection, ordering and billing.
- Identified areas of improvement in customer service processes such as TV MAX accounts being automatically created.
Server
Texas Roadhouse
Selden, NY
08.2020 - 05.2023
- Selected as part of the initial team to launch and open a new location. Trained many of the following new hires.
- Operated and maintained multiple Point-of-Sale (POS) platforms, performing on-the-fly troubleshooting for hardware and software issues to minimize operational downtime.
- Delivered high level customer service in a fast paced, high volume environment.
- Supervised evening shifts and led the service team through daily workflows, task delegation, and end of day operations
Server
Chili's Grill & Bar
South Setauket, NY
07.2017 - 10.2020
- Operated POS terminals to run reports, input orders, and calculate totals.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Trained new employees on restaurant procedures
Education
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
Selden, NYSkills
- 2 Years of Technical Support at HTC
- Leadership and training experience
- Proficient in diagnosing and resolving hardware and software issues across desktop operating systems (Windows, macOS), mobile platforms (Android, iOS), and consumer electronics (gaming consoles, smart TVs, and specialized audio equipment)
- Experience building custom PCs
- Excellent communicator
- Accurate and detailed oriented
- Customer-focused
- Quick to learn new skills
- Prompt and timely
Affiliations
• Eagle Scout
Timeline
Customer Service Representative/ Technical Support
HTC
06.2023 - Current
Server
Texas Roadhouse
08.2020 - 05.2023
Server
Chili's Grill & Bar
07.2017 - 10.2020
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College