CHRISTOPHER PIPESH
Linden,US
Summary
Adept Senior Technical Support Specialist with a proven track record at Rockwell Automation, excelling in software proficiency and effective communication. Streamlined operations by integrating cutting-edge technology solutions and fostering B2B relationships. Known for expert problem-solving skills and driving significant improvements in technical support and training processes.
Overview
11
11
years of professional experience
Work History
Database and EDI Integration Specialist
National Food Group
Novi, MI
06.2024 - Current
- Increased user satisfaction by identifying opportunities for process improvement within integrated systems.
- Developed custom connectors to facilitate seamless data flow between enterprise applications.
- Improved system efficiency by designing and implementing integration solutions for various platforms.
- Ensured seamless communication between software applications through thorough API testing and debugging.
- Managed multiple integration projects simultaneously while adhering to deadlines and budget constraints.
Senior Technical Support Specialist
Rockwell Automation
Troy, MI
04.2019 - Current
- Streamlined operations by integrating cutting-edge technology solutions and fostering B2B relationships
- Known for expert problem-solving skills and driving significant improvements in technical support and training processes
- Tested new technology solutions prior to implementation in order to ensure compatibility with existing systems
- Provided technical support manufacturing software, including operating systems and applications pertaining to electronic data interchange
- Provided training sessions on the proper use of computer systems for both internal staff members and customers
- Supported implementation and troubleshooting of B2B relationships from beginning to go live
- Overall knowledge and education of MRP/ERP software Plex Systems
- Developed detailed knowledge of company products to provide efficient and accurate technical support
- Documented processes related to system administration tasks in order to streamline operations
- Utilized remote access tools to diagnose and resolve customer's technical problems quickly
Assistant Buyer
Innovative Design Solutions
Troy, MI
03.2016 - 01.2019
- Identified discrepancies between vendor invoices and purchase orders and took corrective action as needed
- Maintained accurate records of all purchase orders including tracking numbers and shipping details
- Coordinated with Accounts Payable team to ensure prompt payments are made according to contract terms
Shipping Manager
Innovative Design Solutions
Troy, MI
05.2014 - 03.2016
- Maintained the scheduling of time-sensitive electronic components from international locations through multiple vendors
- Oversaw and assisted in the management of all consumable inventory by developing a kanban system
- Maintained vendor relationships for continuous competitive pricing
- Developed and maintained strong relationships with suppliers to ensure timely delivery of products
- Evaluated potential suppliers based on price, quality, service level agreements, and lead times
- Maintained accurate records of all inbound and outbound shipments
- Resolved any issues that arose during the shipment process in a timely manner
- Trained personnel on proper packaging techniques to minimize damage during transit
- Utilized advanced computer software programs to manage inventory levels, shipments and customer orders
- Provided delivery schedules for customers, production staff and order entry
- Used software to track, prioritize and route orders
- Monitored freight charges, insurance coverage, payment terms and other details related to shipments
Education
Bachelors - College of Education
Wayne State University
Detroit, MISkills
- Effective Communication
- Software Proficiency
- Incident Management
- Network Administration
- Dell Boomi
- Electronic Data Interchange (EDI)
- X12/EDIFACT/VDA
- Microsoft Office
- SQL
- Cross-functional Collaboration
- Expert Problem Solving
- Data Analysis
- Time Management
- Critical Thinking
- Performance Metrics
- Application Integration
- Business Process Analysis
- Integration Testing
- Data Mapping
- Requirements Gathering
References
References available upon request
Timeline
Database and EDI Integration Specialist
National Food Group
06.2024 - Current
Senior Technical Support Specialist
Rockwell Automation
04.2019 - Current
Assistant Buyer
Innovative Design Solutions
03.2016 - 01.2019
Shipping Manager
Innovative Design Solutions
05.2014 - 03.2016
Bachelors - College of Education
Wayne State University