CHRISTOPHER PIPESH
Linden,US
Summary
Adept Senior Technical Support Specialist with a proven track record at Rockwell Automation, excelling in software proficiency and effective communication. Streamlined operations by integrating cutting-edge technology solutions and fostering B2B relationships. Known for expert problem-solving skills and driving significant improvements in technical support and training processes.
Overview
11
11
years of professional experience
Work History
Database and EDI Integration Specialist
National Food Group
06.2024 - Current
- Increased user satisfaction by identifying opportunities for process improvement within integrated systems.
- Developed custom connectors to facilitate seamless data flow between enterprise applications.
- Improved system efficiency by designing and implementing integration solutions for various platforms.
- Ensured seamless communication between software applications through thorough API testing and debugging.
- Managed multiple integration projects simultaneously while adhering to deadlines and budget constraints.
Senior Technical Support Specialist
Rockwell Automation
04.2019 - Current
- Streamlined operations by integrating cutting-edge technology solutions and fostering B2B relationships
- Known for expert problem-solving skills and driving significant improvements in technical support and training processes
- Tested new technology solutions prior to implementation in order to ensure compatibility with existing systems
- Provided technical support manufacturing software, including operating systems and applications pertaining to electronic data interchange
- Provided training sessions on the proper use of computer systems for both internal staff members and customers
- Supported implementation and troubleshooting of B2B relationships from beginning to go live
- Overall knowledge and education of MRP/ERP software Plex Systems
- Developed detailed knowledge of company products to provide efficient and accurate technical support
- Documented processes related to system administration tasks in order to streamline operations
- Utilized remote access tools to diagnose and resolve customer's technical problems quickly
Assistant Buyer
Innovative Design Solutions
03.2016 - 01.2019
- Identified discrepancies between vendor invoices and purchase orders and took corrective action as needed
- Maintained accurate records of all purchase orders including tracking numbers and shipping details
- Coordinated with Accounts Payable team to ensure prompt payments are made according to contract terms
Shipping Manager
Innovative Design Solutions
05.2014 - 03.2016
- Maintained the scheduling of time-sensitive electronic components from international locations through multiple vendors
- Oversaw and assisted in the management of all consumable inventory by developing a kanban system
- Maintained vendor relationships for continuous competitive pricing
- Developed and maintained strong relationships with suppliers to ensure timely delivery of products
- Evaluated potential suppliers based on price, quality, service level agreements, and lead times
- Maintained accurate records of all inbound and outbound shipments
- Resolved any issues that arose during the shipment process in a timely manner
- Trained personnel on proper packaging techniques to minimize damage during transit
- Utilized advanced computer software programs to manage inventory levels, shipments and customer orders
- Provided delivery schedules for customers, production staff and order entry
- Used software to track, prioritize and route orders
- Monitored freight charges, insurance coverage, payment terms and other details related to shipments
Education
Bachelors - College of Education
Wayne State University
Detroit, MISkills
- Effective Communication
- Software Proficiency
- Incident Management
- Network Administration
- Dell Boomi
- Electronic Data Interchange (EDI)
- X12/EDIFACT/VDA
- Microsoft Office
- SQL
- Cross-functional Collaboration
- Expert Problem Solving
- Data Analysis
- Time Management
- Critical Thinking
- Performance Metrics
- Application Integration
- Business Process Analysis
- Integration Testing
- Data Mapping
- Requirements Gathering
References
References available upon request
Timeline
Database and EDI Integration Specialist
National Food Group
06.2024 - Current
Senior Technical Support Specialist
Rockwell Automation
04.2019 - Current
Assistant Buyer
Innovative Design Solutions
03.2016 - 01.2019
Shipping Manager
Innovative Design Solutions
05.2014 - 03.2016
Bachelors - College of Education
Wayne State University
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