Tracy Rivera
Linden
Summary
Animal hospital manager dedicated to enhancing operational efficiency and client experiences. Expertise in staff training, budget management, and strategic marketing initiatives to drive client retention and revenue growth.
Overview
21
21
years of professional experience
Work History
General Manager
Pups @ Play
Montclair
03.2026 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed service and sales strategies to enhance client retention and drive revenue growth.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Oversaw staff training to improve service quality and elevate team performance.
- Enhanced employee performance by providing comprehensive training on job responsibilities and procedures.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated community events to boost brand visibility and foster client engagement.
- Developed marketing strategies to promote services and attract new clients.
- Evaluated service offerings to identify areas for improvement and innovation.
- Implemented scheduling systems to optimize staff coverage and resource allocation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Developed service and sales strategies to enhance client retention and drive revenue growth.
Office Manager
General Stair Building
Wood-Ridge
03.2025 - 02.2026
- Managed office operations to ensure smooth daily workflows.
- Coordinated communication between departments to enhance collaboration.
- Organized and maintained company records for easy access and retrieval.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
Assistant Manager
Social Adult Day Care Services
Bronx
09.2024 - 03.2025
- Trained new employees in patient and medical knowledge, customer service protocols, insurance handling procedures, and safety regulations.
- Resolved patient complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the facility, managing staff and inventory.
- Planned events/ outings with patients.
- Ordered supplies and kept inventory at level of expectation.
- Assist and take lead when need.
- Connect and maintain a relationship with Vendors.
- Managed scheduling for staff and client appointments effectively.
- Coordinated activities and programs for participants' engagement.
- Assisted in daily operations of adult day care services.
- Communicated with families about participant needs and updates.
- Managed customer service inquiries and complaints in a timely manner.
Veterinary Hospital Manager
Animal General
Edgewater
03.2023 - 08.2024
- Oversee daily operations, ensuring efficient workflow and optimal patient care.
- Implement and enforce protocols to maintain a high standard of cleanliness and hygiene.
- Collaborate with the veterinary team to manage appointments, procedures, and patient records.
- Train and mentor staff, ensuring consistent adherence to hospital policies and procedures.
- Streamline inventory management, reducing wastage and improving cost-efficiency.
- Maintain open communication with clients, addressing concerns and ensuring their satisfaction.
- Contribute to staff scheduling to ensure adequate coverage and smooth operation.
- Managed daily operations of a busy veterinary hospital.
- Oversaw staff scheduling and training programs for all employees.
- Prepared reports summarizing monthly financial performance of the hospital.
- Managed the daily operations of a veterinary hospital, including scheduling appointments and managing staff.
- Recruited, hired and trained new medical and facility staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Organized continuing education programs for employees to keep up-to-date on latest developments in veterinary medicine.
- Created marketing campaigns to promote services offered at the practice.
- Monitored financial performance of the hospital by tracking expenses, preparing budgets, and monitoring accounts receivable and payable activities.
- Developed policies and procedures to ensure efficient workflow in the hospital.
Assistant Manager
Animal General
Edgewater
04.2022 - 03.2023
- Staff training and development.
- Staff management.
- Team building.
- Task delegation.
- Employee scheduling.
- Strategic planning.
- Recruiting and interviewing.
- Orientation and training.
- Policy enforcement.
- Staff development.
- Performance reviewing.
- Employee performance evaluations.
- Budgeting and finance.
- Scheduling and planning.
- Conflict resolution.
- Vendor relationship management.
CS/ Receptionist/ Tech Assistant
Animal General
Edgewater
04.2013 - 04.2022
- Assisted veterinarians during examinations, surgeries, and treatments.
- Administered medications, performed diagnostic tests, and updated patient records.
- Managed reception duties, including appointment scheduling and client communication.
- Ensured the cleanliness and organization of treatment rooms and equipment.
- Provided emotional support to clients during challenging times.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Greeted and assisted clients and their pets upon arrival at the veterinary clinic.
- Maintained accurate patient records and updated information in the database regularly.
- Processed payments and handled transactions through the clinic's point-of-sale system.
- Monitored animal behavior and reported health concerns to veterinary staff promptly.
- Assisted veterinarians during examinations and procedures for cats and dogs.
- Administered vaccines, medications, injections.
- Prepared and dispensed medications.
- Maintained accurate medical records and documentation for patient care continuity.
- Greeted visitors, clients and guests in a professional manner.
Medical Assistant
Dr. Antwan Ahad
Secaucus
06.2009 - 12.2010
- Administrative Duties.
- Schedule appointments.
- Client Communication.
- Maintained reports and records.
- Team support.
- Organization.
- Billing and Payment.
- Client education.
- Assisted in patient intake and registration processes at a busy medical practice.
- Prepared examination rooms to ensure a clean and welcoming environment.
- Scheduled appointments and managed patient follow-up communications effectively.
- Coordinated with insurance providers for verification of patient coverage and benefits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
Receptionist
Jersey City Animal Hospital
Jersey City
05.2005 - 07.2007
- Greeted clients and their pets, creating a welcoming environment.
- Scheduled appointments using Cornerstone software for efficient workflows.
- Coordinated communication between veterinarians and pet owners regarding treatment plans.
- Processed payments and handled billing inquiries for services rendered.
- Maintained cleanliness of reception area, ensuring a hygienic space for clients and pets.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Education
Medical Assistant -
Institute of Health Education
Jersey City, New Jersey06-2009
Skills
- Positive demeanor
- Leads by example
- Excellent interpersonal skills
- Strong work ethic
- Attention to detail
- Strong organizational skills
- Management of schedules
- Strong interpersonal and communication skills
- Inventory management
- Cost-saving strategies
- Training and mentoring staff
- Knowledgeable about animal care and medical procedures
- Bilingual
- Multi-tasking
- Problem-solving
- Team leadership
- Customer service
- Money handling
- Time management
- Adaptability and flexibility
- Customer relations
- Team motivation
- Decision-making
- Staff training
- Performance evaluation
- Client engagement
- Conflict resolution
- Effective communication
- Problem solving
- Strategic planning
- Training and development
- Staff motivation
- Global sales and marketing
- Profit and loss accountability
- Administrative skills
References
References available upon request.
Timeline
General Manager
Pups @ Play
03.2026 - Current
Office Manager
General Stair Building
03.2025 - 02.2026
Assistant Manager
Social Adult Day Care Services
09.2024 - 03.2025
Veterinary Hospital Manager
Animal General
03.2023 - 08.2024
Assistant Manager
Animal General
04.2022 - 03.2023
CS/ Receptionist/ Tech Assistant
Animal General
04.2013 - 04.2022
Medical Assistant
Dr. Antwan Ahad
06.2009 - 12.2010
Receptionist
Jersey City Animal Hospital
05.2005 - 07.2007
Medical Assistant -
Institute of Health Education