Keegan Costin
Spring Hill
Summary
Dynamic General Manager with expertise in team leadership and customer engagement. Proven track record in optimizing operations and enhancing customer satisfaction through effective problem-solving and strategic planning.
Accomplished leader with a strong background in sales and operational management. Known for implementing effective training programs and quality control measures that enhance team performance and customer loyalty. Ready to leverage expertise to drive business growth and operational efficiency.
Professional managerial candidate with a deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
4
4
years of professional experience
Work History
General Manager
Dirty Dogs Car Wash
Brooksville, FL
01.2026 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed inventory levels, optimizing supply chain processes and reducing costs.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Oversaw daily operations to ensure efficient car wash processes and customer satisfaction.
- Implemented quality control measures to maintain high standards of cleanliness and service.
- Developed training programs for staff to enhance service quality and operational efficiency.
- Coordinated scheduling to maximize staff productivity and minimize downtime during peak hours.
- Established performance metrics to track employee productivity and drive accountability within the team.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Oversaw daily operations to ensure high-quality car wash services and customer satisfaction.
- Developed and implemented training programs for staff to enhance service skills and productivity.
- Streamlined workflow processes, improving service efficiency and reducing customer wait times.
- Managed inventory control systems to optimize supply levels and reduce operational costs.
- Coordinated marketing initiatives to increase brand awareness and drive customer engagement.
- Mentored team members, fostering a collaborative environment focused on performance excellence.
- Executed strategic planning sessions to align business goals with operational capabilities.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Supervised daily car wash operations ensuring adherence to quality standards.
- Trained and mentored new staff on best practices and safety protocols.
- Implemented process improvements to enhance efficiency and reduce turnaround time.
- Coordinated scheduling to optimize labor resources and meet customer demand.
- Monitored inventory levels of cleaning supplies, placing orders as necessary.
- Resolved customer complaints effectively, improving overall satisfaction scores.
- Conducted regular inspections to maintain equipment functionality and cleanliness standards.
- Developed training materials to standardize procedures across the team.
- Answered customer questions on pricing, products, procedures, and materials used.
- Cleaned wash equipment after shift and confirmed proper storage.
- Inspected washing tools, equipment, and materials daily for damage or needed repairs.
Customer Service Associate
Bubble Down Car Wash
Spring Hill, FL
10.2025 - 01.2026
- Managed daily car wash operations, maintaining safety and quality standards.
- Trained and mentored new staff on efficient washing techniques and customer service protocols.
- Implemented an inventory management system to track supplies and reduce waste effectively.ly.
- Enhanced customer satisfaction by streamlining service processes and addressing feedback promptly.
- Developed staff schedules to optimize labor efficiency during peak hours and special events.
- Conducted regular inspections of equipment to ensure optimal performance and safety compliance.
- Analyzed operational workflows, identifying areas for improvement to increase productivity levels.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
- Collaborated with other managers to develop company-wide policies aimed at improving overall operational efficiency and reducing costs.
- Ensured safety procedures were followed by all employees to prevent accidents and maintain a safe working environment.
- Promoted exceptional customer service, addressing complaints promptly and ensuring repeat business from satisfied clients.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Maintained and repaired car wash equipment to meet operational demand.
Team Member
Dirty Dogs Car Wash
Port Richey, FL
05.2025 - 10.2025
- Operated car wash equipment efficiently to ensure thorough cleaning of vehicles.
- Assisted customers with service selection, enhancing overall satisfaction and experience.
- Maintained cleanliness of work area and tools, adhering to safety protocols consistently.
- Conducted routine inspections of machines for optimal performance and functionality.
- Trained new staff on operational procedures and customer service standards effectively.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Implemented best practices for vehicle detailing, resulting in improved quality of service.
- Managed inventory of cleaning supplies, ensuring availability for uninterrupted operations.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional services.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Assisted in training new staff members on proper car wash techniques and procedures.
- Cleaned and polished vehicle interiors and exteriors to high standards.
Team Member
Off The Wall GameRoom
Holiday, FL
06.2024 - 01.2025
- Trained and mentored new staff on equipment usage and safety guidelines.
- Monitored guest activities to maintain a safe and enjoyable environment.
- Supervised daily operations of trampoline park ensuring adherence to safety protocols.
- Implemented engaging programs to enhance customer experience and participation.
- Coordinated maintenance schedules for trampolines and related equipment.
- Conducted regular inspections of facilities to ensure compliance with health standards.
- Resolved guest concerns promptly, fostering positive relationships and feedback.
Team Member
Marcos Pizzeria
Tarpon Springs, FL
02.2022 - 01.2023
- Provided excellent customer service, taking orders and addressing inquiries efficiently.
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
- Assisted in food preparation and assembly, ensuring quality standards were met consistently.
- Maintained cleanliness of dining area and kitchen, adhering to health and safety regulations.
Education
High School Diploma -
Bishop Mclaughlin Catholic High School
Spring Hill, FL06-2025
Skills
- Team leadership
- Problem-solving
- Decision-making
- Leadership and team building
- Customer engagement
- Collaborative teamwork
- Multitasking
- Customer service
- Collaboration
- Teamwork and collaboration
- Critical thinking
- Time organization
- Positive demeanor
- Computer skills
- Organizational skills
- Problem resolution
- Calm under pressure
- Multitasking Abilities
- Flexible and adaptable
- Attention to detail
- Time management
- Friendly, positive attitude
Timeline
General Manager
Dirty Dogs Car Wash
01.2026 - Current
Customer Service Associate
Bubble Down Car Wash
10.2025 - 01.2026
Team Member
Dirty Dogs Car Wash
05.2025 - 10.2025
Team Member
Off The Wall GameRoom
06.2024 - 01.2025
Team Member
Marcos Pizzeria
02.2022 - 01.2023
High School Diploma -
Bishop Mclaughlin Catholic High School