Haley Wilson
Orlando,FL
Overview
5
5
years of professional experience
Summary
Dedicated and service-driven hospitality professional with experience in high-volume restaurant environments. Proven ability to deliver exceptional guest experiences through strong communication, efficiency, and teamwork. Highly organized, dependable, and adaptable, with a consistent track record of maintaining food safety standards and thriving during busy shifts.
Work History
General Manager
Chipotle
Denver, Colorado
11.2022 - Current
- Created training materials to enhance onboarding processes and knowledge retention.
- Implemented quality control measures to maintain high standards in service delivery.
- Managed inventory levels and ordering processes for optimal resource allocation.
- Addressed customer inquiries promptly to maintain service excellence and satisfaction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached and mentored team members to elevate job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Server/Hostess
Big Train Family Restaurant
Denver, Colorado
12.2020 - 10.2022
- Provided excellent customer service in a fast-paced dining environment.
- Greeted guests warmly upon arrival, seating them promptly.
- Took accurate orders and communicated special requests to the kitchen.
- Resolved customer complaints with professionalism and care, contributing to customer satisfaction and retention.
- Recommended desserts and appetizers during meal service to enhance customer dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed cash transactions and processed payments accurately, ensuring efficient service.
- Set up dining areas for events and ensured proper table settings.
- Followed health safety guidelines when preparing and serving food products.
- Built positive relationships with other front-of-house and kitchen staff.
- Provided excellent customer service to ensure satisfaction.
- Demonstrated strong interpersonal skills when interacting with customers.
Education
High School Diploma -
Goal High School
Denver, CO05.2025
Skills
- Team leadership
- Training and development
- Organization and time management
- Multitasking
- Customer service
- Calm under pressure
- Dependable and responsible
- Positive demeanor
Timeline
General Manager
Chipotle
11.2022 - Current
Server/Hostess
Big Train Family Restaurant
12.2020 - 10.2022
High School Diploma -
Goal High School