Christopher Pitt
Jos. A. Bank
Pacific,MO
28
years of professional experience
Dynamic retail leader with a proven track record at Jos. A. Bank, enhancing customer service and driving revenue growth through effective store operations and policy enforcement. Expert in inventory management and team development, fostering a positive work environment while achieving strategic goals. Committed to excellence in service and operational efficiency.
Work History
Store Lead Manager
14 Years 2 Months- Led daily store operations, ensuring consistent sales floor coverage and smooth opening and closing procedures.
- Coached sales associates on product knowledge, clienteling, and service standards to strengthen customer experience.
- Monitored sales performance, store goals, and team execution to support revenue growth.
- Coordinated visual merchandising and floor resets to maintain brand presentation and product organization.
- Resolved customer concerns promptly, preserving service quality and supporting repeat business.
- Trained team members on POS transactions, fitting room processes, and store procedures.
- Supported tailoring follow-up and order tracking to ensure accurate fulfillment and customer satisfaction.
- Managed loss prevention efforts by implementing theft deterrent measures and conducting regular audits of security procedures.
- Implemented effective inventory management practices, reducing store shrinkage and improving stock availability.
- Increased average transaction value through strategic product placement and upselling techniques.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Human Resources Manager
10 Years 10 Months- Directed full-cycle recruitment for retail and corporate roles, aligning hiring needs with store operations.
- Streamlined onboarding processes to support new hires through policy, benefits, and systems training.
- Advised managers on employee relations, disciplinary actions, and performance improvement documentation.
- Maintained compliance with employment laws, internal policies, and confidential personnel records.
Education
Bachelor of Science - Business Administration
Skills
Store operations
Policy enforcement
Store maintenance
Customer service
Friendly and positive
Timeline
Store Lead Manager
Jos. A. Bank
06.2012 - 08.2026Read More
Human Resources Manager
Finlay Fine Jewelry
08.1998 - 06.2009Read More
University of Missouri - St. Louis, MO
Bachelor of Science from Business Administration
Read More