CHRISTOPHER PITTS
Fort Lauderdale
Summary
Operations professional with strong foundation in optimizing customer service processes. Known for enhancing customer satisfaction through streamlined operations and problem resolution. Reliable team player with focus on achieving results and adapting to changing needs. Skilled in time management and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Customer Service Specialist
Capital One
02.2026 - Current
- Enhanced customer satisfaction by resolving inquiries and issues efficiently through multi-channel communication.
- Developed and maintained strong relationships with customers, ensuring a seamless support experience.
- Implemented process improvements that streamlined operations and reduced response times for customer queries.
- Analyzed customer feedback trends to identify areas for service enhancement and operational efficiency.
Coach
Titus Sports Academy
Tallahassee, FL
08.2025 - 01.2026
- Developed tailored training programs to enhance athlete performance and skill development.
- Mentored junior coaches, fostering a collaborative environment for skill sharing and growth.
- Implemented performance evaluation systems to track athlete progress and identify areas for improvement.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Led strategic initiatives to improve training efficiency and maximize program effectiveness.
Funded Futures Trader
Topstep Trading
02.2021 - Current
- Successfully passed multiple evaluation phases to secure funding from established futures proprietary trading firm.
- Consistently meet or exceed required performance metrics while adhering to strict risk management parameters
- Trade a variety of futures contracts including equity indices, commodities, and futures
- Actively trade personal investment portfolio using fundamental and technical analysis to identify opportunities across equity, options, and futures markets
- Analyze market trends, economic indicators, and company financials to build balanced investment strategies.
- Trading Platforms: NinjaTrader, Tradingview, Tradeovate
- Investment Products: Equities, Futures
Sports Media Intern
Skoolkast.com
01.2024 - 05.2024
- Managed games and game schedules in sports media business and SMS score distribution platform
- Served as school administrator and game caster for 10 colleges during the Spring 2024 semester
- Researched sports content sources for assigned colleges
- Researched subscriber channels for assigned schools, including alumni social channels, sport social channels, and other source
- Contacted and engaged various partner prospects at schools including athletic directors, sports information directors, coaches, student athletes, and alumni
- Casted sports like basketball, baseball, and soccer games, as well as track and field, cycling, SIM sports, and other events
- Assisted company founder with software testing, data entry, and user manual creation
Student Assistant
Office of Alumni Affairs Saint Augustine University
Raleigh, NC
01.2021 - 08.2023
- Maintained up-to-date knowledge of university policies and procedures, providing accurate information to students and faculty while resolving inquiries efficiently.
- Supported administrative staff with various tasks, demonstrating ability to work independently and collaboratively.
- Organized files for easy retrieval of information, highlighting attention to detail and accuracy.
- Fostered strong relationships with alumni by effectively communicating fundraising initiatives
Sales Representative
The Whole 9
Atlanta, GA
04.2022 - 07.2022
- Excelled in direct customer interactions while selling Spectrum products, leveraging persuasive communication skills to achieve sales targets
- Employed strategic sales techniques to actively engage customers, fostering product understanding and driving increased sales success
Residential Housing Assistant
Saint Augustine's University
Raleigh, NC
08.2021 - 04.2022
- Provided guidance and oversight to students residing on campus, cultivating a supportive living environment conducive to academic and personal growth
- Designed and executed engaging, interactive programs for residential students, enhancing their overall living experience and fostering a vibrant community
Marketing and Communication
Saint Augustine's University
Raleigh, NC
01.2021 - 02.2022
- Contributed to the successful operations of the school radio station by effectively managing personnel and ensuring seamless podcasts
- Hosted engaging podcasts and radio show segments, delivering compelling content to audiences
- Acquired comprehensive workplace management proficiencies, adeptly overseeing operations, driving productivity, and cultivating a collaborative environment
- Developed expertise in shaping positive employee attitudes through effective leadership, fostering an engaged and motivated workforce
Education
Completed Coursework Towards Bachelors of Business - Sports Management
Saint Augustine University
NCSkills
- Customer Interaction
- Strategic Sales Techniques
- Program Design and Execution
- Futures Trading
- Fundamental Analysis
- Market Trend Analysis
- Investment Products (Equities, Futures)
- Persuasive Communication
- Guidance and Oversight
- Risk Management
- Personal Investment Portfolio Management
- Technical Analysis
- Analysis Tools (TradingView)
- Chart Patterns
Certification
Truist Emerging Leaders Certificate
Socials (Twitter)
@pittschris1
Timeline
Operations Customer Service Specialist
Capital One
02.2026 - Current
Coach
Titus Sports Academy
08.2025 - 01.2026
Sports Media Intern
Skoolkast.com
01.2024 - 05.2024
Sales Representative
The Whole 9
04.2022 - 07.2022
Residential Housing Assistant
Saint Augustine's University
08.2021 - 04.2022
Funded Futures Trader
Topstep Trading
02.2021 - Current
Student Assistant
Office of Alumni Affairs Saint Augustine University
01.2021 - 08.2023
Marketing and Communication
Saint Augustine's University
01.2021 - 02.2022
Completed Coursework Towards Bachelors of Business - Sports Management
Saint Augustine University