Christopher Polanco
Summary
Resourceful and results-driven professional with extensive experience leading core operations of luxury goods shipping and receiving departments across multiple stores. Demonstrated success in devising and implementing strategic plans to expand business opportunities. Seasoned in creating business strategies, allocating resources, assessing employee performance, and identifying new ways to increase productivity. Able to minimize operational risks by formulating short- and long-term plans while continuously analyzing operational effectiveness and being an early adopter of new technology and systems. People-focused; adept at fostering a culture of teamwork and working cross-functionally for overall store success.
Overview
14
14
years of professional experience
Work History
Shipping and Receiving Assistant Department Manager
Ralph Lauren
01.2020 - Current
- Direct and coordinate general operations of the shipping departments for four stores while maintaining high store standards
- Deliver operational direction to 40K+ units on a daily basis in Men’s flagship store while overseeing additional 45K units across the rest of flagship stores
- Drive staff scheduling, inventory processing, and paperwork audits
- Spearhead pilot programs at flagship level for broader store adoption including tech implementation, back of house organization
- Lead a high-performing team of 20 employees while providing training with a focus on unlocking their full potential and boosting productivity levels
Shipping and Receiving Department Supervisor
Ralph Lauren
12.2018 - 05.2020
- Planned, initiated, and executed pilot programs to optimize sales, including Radio Frequency Identification Devices (RFID) and Buy Online Pick Up In-Store (BOPIS)
- Managed 40+ unique room changeovers on a monthly basis while working side by side with cross-functional teams
- Achieved high-accuracy levels pertaining to self/store-led audits
- Set the company standard with a 90% completion rate of e-commerce orders
Shipping and Receiving Employee
Ralph Lauren
09.2018 - 12.2018
Sales Associate (Part-Time)
Vineyard Vines
03.2017 - 09.2018
- Addressed customer needs and attained high satisfaction levels by maintaining a constant presence on the sales floor
- Gathered, maintained, and utilized information on the store inventory to effectively assist customers in identifying items and appropriate sizes
- Maintained a track record of consistently achieving weekly assigned sales goals through strategic planning and execution
Administrative Assistant/Inventory Support
Star Fabrics Inc.
05.2014 - 09.2018
- Led all office administration needs and ensured seamless inventory operations
- Developed sales/purchase orders while documenting all inventory and samples
- Received incoming correspondence/packages and partnered with a courier service to send outgoing packages
- Increased office efficiencies by developing and implementing a streamlined filing system of fabric samples
- Developed trusted relationship with sales team
Stockroom Supervisor
Macy’s Inc.
06.2011 - 05.2014
- Moved the inventory to the showroom at a faster rate by implementing a new system
- Delivered strategic oversight to the stock of over10 employees
- Actively participated in yearly storewide audits and led weekly stockroom audits
Sales Associate
Macy’s Inc.
11.2010 - 06.2011
- Attained a91% customer engagement rate, resulting in increased sales
- Achieved a significant growth in showroom sales by accurately processing shipments
Education
Diploma -
Forest Hills High School
Skills
- Operational Planning & Execution
- Team Leadership & Development
- Inventory Management & Control
- Customer Service Excellence
- Workforce Management
- Tech Implementation
- Staff Training & Coaching
- Logistics Management
- Cross-Department Engagements
- Vendor/Supplier Management
- Attention to Detail and Reporting Accuracy
Timeline
Shipping and Receiving Assistant Department Manager
Ralph Lauren
01.2020 - Current
Shipping and Receiving Department Supervisor
Ralph Lauren
12.2018 - 05.2020
Shipping and Receiving Employee
Ralph Lauren
09.2018 - 12.2018
Sales Associate (Part-Time)
Vineyard Vines
03.2017 - 09.2018
Administrative Assistant/Inventory Support
Star Fabrics Inc.
05.2014 - 09.2018
Stockroom Supervisor
Macy’s Inc.
06.2011 - 05.2014
Sales Associate
Macy’s Inc.
11.2010 - 06.2011
Diploma -
Forest Hills High School
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