Christopher Poulis
Charlotte,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Account Executive
American Tire Distributors Holdings
Huntersville, NC
10.2023 - Current
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
Cross Sale Agent
Fleetmatics
Atlanta, GA
06.2022 - 11.2023
- Assisted in the hiring, training, and supervision of sales team members.
- Quoted customer billings, invoiced customers, documented sales, and expenses and maintained inventory levels to meet customer and service needs.
- Monitored inventory levels and restocked shelves as needed to meet customer demand.
Sales Representative
Spectrum
Charlotte, NC
06.2021 - 06.2022
- Assisted Sales Leader in developing and implementing sales strategies.
- Analyzed sales trends to forecast future sales volumes.
- Employed assumptive sales techniques to efficiently close and process sales.
Customer Service Representative
Philadelphia Insurance Companies
Philadelphia, PA
05.2017 - 06.2021
- Resolved customer complaints promptly and efficiently.
- Prevented key account losses by researching discrepancies and correcting problems.
- Conducted regular follow-up calls with customers after resolving their issues.
Cashier
CVS Pharmacy
Sharon Hill, PA
06.2015 - 05.2017
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers promptly and responded to questions.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
BBA - Business Administration
Southern New Hampshire University
Manchester, NH06-2021
Skills
- Complaint resolution
- Account updating
- Research
- Scheduling
- Staff training
- Retail store support
- Consultative sales
- Data entry
- Salesforce CRM system proficiency
- Product promotion
- Member account management
- Creative problem solving
- Money handling
- Payment processing
- Team development
- Customer relations
- Materials transport
- Banking operations support
- Strong teamwork
- Critical thinking
- Project management
Timeline
Account Executive
American Tire Distributors Holdings
10.2023 - Current
Cross Sale Agent
Fleetmatics
06.2022 - 11.2023
Sales Representative
Spectrum
06.2021 - 06.2022
Customer Service Representative
Philadelphia Insurance Companies
05.2017 - 06.2021
Cashier
CVS Pharmacy
06.2015 - 05.2017
BBA - Business Administration
Southern New Hampshire University
Similar Profiles
Giovannie RamirezGiovannie Ramirez
Order Selector at American Tire Distributors HoldingsOrder Selector at American Tire Distributors Holdings
Dyamond-Marai DouglasDyamond-Marai Douglas
Account Executive at American Tire Distributors HoldingsAccount Executive at American Tire Distributors Holdings
Kristian LopezKristian Lopez
Driver at American Tire Distributors HoldingsDriver at American Tire Distributors Holdings