Christopher Puzio
Baltimore
Summary
Experienced assistant manager with strong supervisory skills and a focus on team collaboration. Known for implementing process improvements, managing inventory effectively, and resolving customer inquiries to enhance service delivery and operational performance. Seasoned Warehouse Picker with background in fast-paced distribution environments. Experienced in order picking, packing, and shipping goods accurately and efficiently. Skills include inventory management, forklift operation, and maintaining warehouse organization. Notable contributions include reducing order errors and improving overall operational efficiency. Reliable Stocker skilled in carrying store products. Proficient in interpreting stocking instructions and shelving products accurately. Dedicated worker consistently arrives at work on time with friendly attitude. Brings several years of retail experience.
Overview
31
31
years of professional experience
Work History
Amazon Warehouse Picker
Amazon
Middletown
11.2024 - 01.2026
- Picked and packed customer orders accurately and efficiently.
- Operated hand-held scanners to track inventory movements.
- Pulled merchandise to fulfill orders to specification.
- Followed established procedures for receiving, storing, rotating, picking and shipping merchandise.
- Tracked inventories and input equipment counts into warehouse databases.
- Placed products on conveyors for final wrapping and shipment.
- Read orders to verify attributes and quantities of merchandise.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Assistant Manager
Centre Restaurant Supply
Little Neck
02.2018 - 11.2024
- Supervised daily operations and ensured efficient workflow among staff.
- Trained new employees on company policies and procedures effectively.
- Managed inventory levels and facilitated timely restocking of supplies.
- Assisted in developing promotional materials to enhance customer engagement.
- Coordinated scheduling for staff to ensure adequate coverage at all times.
- Resolved customer inquiries and complaints with professionalism and care.
- Maintained cleanliness and organization of the workspace for safety compliance.
- Implemented process improvements to streamline operational efficiency within the team.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
Audio/Video Installer
Architectural Audio Video
Huntington
03.2012 - 01.2018
- Installed audio and video systems in residential and commercial spaces.
- Conducted thorough site assessments to determine equipment placement.
- Collaborated with clients to understand their audio video needs.
- Programmed control systems for seamless user experience.
- Trained clients on system operation and troubleshooting techniques.
- Maintained inventory of tools and equipment for installations.
- Coordinated with team members for efficient project execution.
- Ensured compliance with safety standards during installation processes.
- Worked closely as part of effective team to deliver customer requests on time.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Maintained accurate inventory records of all parts used in jobs.
- Installed audio and video equipment in commercial and residential settings, including projectors, screens, amplifiers, speakers, receivers, and other components.
- Traveled frequently to various locations for installations or service calls.
- Performed maintenance services on existing audiovisual equipment to keep them running smoothly.
- Inspected work sites prior to beginning installations to ensure safety protocols were met.
- Attended regular training sessions to stay up-to-date on new technologies in the industry.
- Repaired faulty wiring or connections that caused malfunctioning of audio and video systems.
- Conducted system checks to troubleshoot any technical problems or malfunctions.
Satellite/Cablevision Installer
Interstate Systems
Holbrook
02.2008 - 03.2012
- Installed various systems according to project specifications and safety standards.
- Collaborated with team members to ensure timely completion of installations.
- Operated tools and equipment for efficient system assembly and installation.
- Inspected installations for quality assurance and compliance with regulations.
- Provided training to new installers on safety protocols and equipment use.
- Maintained inventory of tools and materials for installation projects.
- Communicated effectively with clients to understand their installation needs.
- Troubleshot system issues during installation to ensure proper functionality.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Removed systems and fixtures to prepare for replacements.
- Followed building standards and codes during unit installations.
- Performed troubleshooting to diagnose and resolve system issues.
- Performed timely and reliable service in shops and outdoors in variable weather conditions.
Gutter/Window Cleaner
Mayor Window Services
Great Neck
03.2004 - 06.2008
- Cleaned windows using professional-grade tools and safety equipment.
- Inspected surfaces for damage and recommended necessary repairs.
- Managed inventory of cleaning supplies and equipment for efficiency.
- Trained new employees on proper cleaning techniques and safety protocols.
- Collaborated with team members to coordinate large-scale cleaning projects.
- Maintained compliance with safety standards during all cleaning operations.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Inspected job sites prior to beginning work to determine the best approach for cleaning windows.
- Cleaned windows using a squeegee, cleaning solution, and various tools to remove dirt, grime, and debris.
- Removed paint overspray from exterior glass surfaces without damaging them.
- Operated a variety of tools including pressure washers, squeegees, extension poles, ladder stabilizers, according to manufacturer's instructions.
- Wiped down sills and frames after completing each job site.
- Used toweling cloths to remove excess water and moisture from window panes.
- Kept supplies organized and equipment well-maintained to stay ready for daily workloads.
St John's University Security/Staff
St John's University
Fresh Meadows
06.2000 - 03.2004
- Monitored access points to ensure safety and security of premises.
- Conducted regular patrols to identify and address potential security issues.
- Responded promptly to alarms and incidents, ensuring appropriate action taken.
- Collaborated with law enforcement during investigations and emergency situations.
- Prepared detailed incident reports for documentation and review purposes.
- Trained new security personnel on protocols and emergency procedures.
- Implemented security measures to protect assets and personnel effectively.
- Assisted in developing safety policies to enhance overall security standards.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Cashier
Pathmark Supermarket
Ozone Park
03.1995 - 01.1999
- Processed customer transactions efficiently at a busy supermarket checkout.
- Assisted customers with product inquiries and provided excellent service.
- Managed cash register operations, including handling cash and credit transactions.
- Maintained cleanliness and organization of checkout area and surrounding spaces.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer concerns promptly to enhance shopping experience.
- Monitored stock levels at the register and requested replenishment as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Education
Bachelor of Arts - Marketing
St. John's University
Jamaica, New York, NY06-2000
High School Diploma -
Archbishop Molloy High School
Briarwood,NY06-1996
Skills
- Picking and packing
- Hand-held scanner operation
- Order verification
- Process optimization
- Problem solving
- Attention to detail
- Strategic planning
- Quality assurance
- Performance improvement
- Employee schedule management
- Point of sale (POS) system operation
- Supervisory skills
- Food service background
- Inventory control and record keeping
- Customer-oriented
- Catering coordination
- Staff management
- Pre-shift walk-through
- Staff scheduling
- Conflict resolution
- Time management
- Audio installation
- Equipment troubleshooting
- Control programming
- System maintenance
- Safety compliance
- Customer relationship management
- Effective communication
- Technical support
- Inventory management
- Project coordination
- Surveillance monitoring
- Incident reporting
- Access control
- Emergency response
- Security protocol enforcement
- Customer service
- Team collaboration
- Conflict de-escalation
- Security equipment operation
- Complex Problem-solving
- Operations management
- Microsoft Office
- Process improvement
- Equipment operation
Timeline
Amazon Warehouse Picker
Amazon
11.2024 - 01.2026
Assistant Manager
Centre Restaurant Supply
02.2018 - 11.2024
Audio/Video Installer
Architectural Audio Video
03.2012 - 01.2018
Satellite/Cablevision Installer
Interstate Systems
02.2008 - 03.2012
Gutter/Window Cleaner
Mayor Window Services
03.2004 - 06.2008
St John's University Security/Staff
St John's University
06.2000 - 03.2004
Cashier
Pathmark Supermarket
03.1995 - 01.1999
Bachelor of Arts - Marketing
St. John's University
High School Diploma -
Archbishop Molloy High School