Queenessence Norwood
Rock Island
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in team leadership and customer service. Proven ability to enhance operational efficiency and satisfaction through effective task delegation and strategic planning. Skilled in order picking and inventory management, with strong organizational abilities and a commitment to excellence in food safety.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Picker
Amazon
Davenport
02.2024 - 10.2025
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Organized goods within the warehouse according to item categories, size or weight.
- Performed cycle counts on inventory items as needed to maintain accurate records of stock levels in the system.
cashier
Walmart
Moline
08.2017 - 06.2022
- Handled customer checkouts promptly.
- Greeted customers and answered any questions they had about the store's products and services.
Putaway Driver
Walmart Distribution
02.2019 - 09.2020
- Arranged frozen items in designated cooler space.
- Assisted with loading and unloading freight when necessary.
Order Picker
Dollar Tree Distribution
Olive Branch
03.2019 - 07.2020
- Picked and fulfilled orders by navigating throughout the facility.
- Stacked cartons on pallets according to size and weight specifications.
- Performed regular cycle counts of inventory levels in assigned areas.
Manager
McDonald's
Oxford
10.2012 - 05.2017
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted performance reviews for team members.
- Created monthly reports for senior management summarizing operational performance metrics.
Dietary Aide
Oxford Health and Rehab
Oxford
02.2016 - 03.2017
- Assisted with line cooking.
- Cleaned and sanitized kitchen equipment and surfaces.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Kept records of meal service for accurate billing.
Cleaner/Maintenance
Ervin's Cleaning Service
Oxford
02.2009 - 08.2010
- Managed family-owned cleaning service.
- Emptied trash cans and replaced liners as needed.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Scrubbed walls to remove scuff marks or stains.
Education
No degree - N/a
Blawk hawk college
Moline, IL01.2013
High school diploma -
Rock Island High School
Illinois06.2012
Skills
- Computer Repair
- Customer Service
- Team Member
- Picker Packer
- Picking Packing
- Picking
- Warehouse Associate
- Reach Truck
- Order Picking
- Order Picker
- Pallet Jack
- Kitchen Experience
- Shipping & Receiving
- Dietary Aide Experience
- RF Scanner
- Microsoft Word
- Windows
- Forklift
- Mechanical knowledge
- Organizational skills
- Assembly
- Cooking
- Culinary experience
- Kitchen experience
- Microsoft Office
- Food service
- Food safety
- Food handling
Certification
- Forklift Certification
- CPR Certification
- First Aid Certification
- Driver's License
Additional Information
I am a hard worker. I love working under pressure and I also like learning new things. The more I learn about the company the better I will be at my job.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Picker
Amazon
02.2024 - 10.2025
Order Picker
Dollar Tree Distribution
03.2019 - 07.2020
Putaway Driver
Walmart Distribution
02.2019 - 09.2020
cashier
Walmart
08.2017 - 06.2022
Dietary Aide
Oxford Health and Rehab
02.2016 - 03.2017
Manager
McDonald's
10.2012 - 05.2017
Cleaner/Maintenance
Ervin's Cleaning Service
02.2009 - 08.2010
No degree - N/a
Blawk hawk college
High school diploma -
Rock Island High School