Years of work experience
Christopher R. James
System Analyst
Freeburg,PA
Summary
Practiced healthcare IT professional and recent graduate with MBA in Information Technology Management. Dedicated, responsible and detail-oriented with a valuable combination of experience in healthcare IT support, analytical and creative abilities to improve processes and productivity. Excellent team player with strong interpersonal communication skills.
Overview
21
21
15
15
Years of post-secondary education
Work History
EHR System Analyst
Geisinger Health System
Danville, PA
2020 - Current
- Facilitate IT-related services and work completion for various laboratory projects.
- Complete in-depth analysis and support of laboratory instruments and peripherals.
- Develop procedural and technical documentation.
- Investigate and address system issues to enhance usability and improve functionality.
- Collaborate closely with upper management to drive organizational strategy through development and implementation of new processes.
IT Services Team Lead (Geisinger Health System Contractor)
Riverside Technologies Inc
Danville, PA
2019 - 2020
- Monitored team performance and provided technical assistance to exceed client expectations.
- Ensured technicians worked efficiently and completed required work in timely manner.
- Empowered teammates to improve technical abilities and soft skills.
- Followed up with clients to verify customer satisfaction following support engagement and problem resolution.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
PC/Printer Technician
ISS Solutions
Danville, PA
2015 - 2019
- Provided rapid Break/Fix services on PCs/Printers for assigned region of Geisinger Health System.
- Assisted in managing various projects (system upgrades/migrations, managed print services).
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Documented all changes and actions in Remedy and ServiceNOW.
Systems Analyst
Geisinger Health System
Danville, PA
2013 - 2015
- Managed various system-wide HIT and telephony projects.
- Performed in-depth analysis of Epic Cadence.
- Developed, tested, implemented, and supported Epic EHR application.
- Created and maintained project build documentation and test plans.
IT Consultant
David P. Snyder & Associates
Sunbury, PA
2012 - 2013
- Implemented and managed operating systems and software, security systems and intrusion prevention/detection systems.
- Managed and supported small office MS Server 2k3/2k8 domain infrastructure.
- Provided desk-side and remote workstation support for Windows 7, Vista, and XP-based operating systems.
- Supported software production packages including Sage50 Accounting, RedGear Taxworks, MS Office 2007/2010.
- Made recommendations and performed upgrades, assisting in technology planning aligned with business needs and growth projections.
IT Contractor
The Hershey Company
Hershey, PA
2010 - 2010
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
MBA - Information Technology Management
American Public University System
Charles Town, WV 2018 - 2021
Bachelor of Science - Information Technology - Cyber Security
Central Penn College
Summerdale, PA 2009 - 2012
Undergraduate Certificate - Intelligence Analysis
Central Penn College
Summerdale, PA 2009 - 2012
Technical Diploma - Network & Internet Security Administration
YTI Career Institute - Capital Region
Mechanicsburg, PA 2007 - 2010
Associate in Specialized Business - Network Administration
McCann School of Business And Technology
Sunbury, PA 2005 - 2007
Technical Diploma - Computer Applications Specialist
DCI Career Institute
Beaver Falls, PA 2000 - 2001
Skills
Technical Analysis
Timeline
EHR System Analyst
Geisinger Health System
2020 - Current
IT Services Team Lead (Geisinger Health System Contractor)
Riverside Technologies Inc
2019 - 2020
MBA - Information Technology Management
American Public University System
2018 - 2021
PC/Printer Technician
ISS Solutions
2015 - 2019
Systems Analyst
Geisinger Health System
2013 - 2015
IT Consultant
David P. Snyder & Associates
2012 - 2013
IT Contractor
The Hershey Company
2010 - 2010
Bachelor of Science - Information Technology - Cyber Security
Central Penn College
2009 - 2012
Undergraduate Certificate - Intelligence Analysis
Central Penn College
2009 - 2012
Technical Diploma - Network & Internet Security Administration
YTI Career Institute - Capital Region
2007 - 2010
Associate in Specialized Business - Network Administration
McCann School of Business And Technology
2005 - 2007
Technical Diploma - Computer Applications Specialist
DCI Career Institute
2000 - 2001
Similar Profiles
Laurie GlowatskiLaurie Glowatski
Registered Nurse, Med/Surg Float Pool at Geisinger Health SystemRegistered Nurse, Med/Surg Float Pool at Geisinger Health System
Timothy MoureyTimothy Mourey
Air Medical Communications Specialist CEP at Geisinger Health System - Life FlightAir Medical Communications Specialist CEP at Geisinger Health System - Life Flight
Dana Lanzaro-FisherDana Lanzaro-Fisher
Procurement Analyst & Athletic Trainer at Geisinger Health SystemProcurement Analyst & Athletic Trainer at Geisinger Health System
Becky EllingerBecky Ellinger
Ultrasound/vascular technologist • staff sonographer at Geisinger Health SystemUltrasound/vascular technologist • staff sonographer at Geisinger Health System
Chaleigh SmithChaleigh Smith
Assistant Teacher at CKCAssistant Teacher at CKC