Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Christopher Rathburn

GREENWOOD,SC

Summary

A seasoned Customer Experience Supervisor with over 20 years of expertise in coordinating cross-functional teams to streamline critical Engineer-to-Order (ETO) processes. Leverages exceptional communication, data-driven problem-solving, and robust relationship-building skills. Holds a B.S. in Business Administration with a focus on Marketing/Management and possesses strong technological proficiency. Dedicated to enhancing customer buying experiences, driving market expansion, and fostering brand loyalty by actively incorporating voice of the customer (VoC).

Overview

20
20
years of professional experience

Work History

Customer Experience Supervisor

Eaton Corporation
08.2007 - Current
  • Current Role Progression: Lead Customer Order Analyst, Senior Customer Order Analyst, and Customer Order Analyst within the same department.
  • Leadership & Support: Serve as the direct back-up for the department Manager, ensuring seamless operations while serving as a direct leader of three employees within the department.
  • Scheduling Expertise: Assist with master scheduling plant-wide, covering both front-end and manufacturing loads. $250-300 million annually
  • Project Management: Manage critical customer projects and partnerships, with a 10-year average monetary impact of $67 million annually, reaching $79 million in 2024 within the Hyperscale market.
  • SIOP Process: Proactively engaged in the monthly Sales, Inventory, and Operations Planning (SIOP) process, contributing to significant growth successfully doubling sales throughput over four years.
  • Documentation & Training: Develop and maintain training aids, critical process documents, and standard work reference materials.
  • Communication Management: Oversee project communication channels to align stakeholders and deliver a consistent, high-quality buying experience.
  • Performance Metrics: Directly impact and maintain the plant’s On-Time Performance (OTP) Metric, achieving favorable results four out of 6 years (2018-2023) with an average score of 88% (Metric Avg: 87%, Range: 82-93%).
  • Continuous Improvement: Actively participate in Rapid Improvement Events (RIEs), Value Stream Mapping (VSM) events, Business Review Meetings (BRMs), and Eaton Business System (EBS) Pull Project teams.
  • Mentorship: Engagement in Eaton’s Leadership Development (LDP) Mentoring Program.

Sales/Project Manager

SCIT, LLC
07.2005 - 07.2007
  • Project Management: Oversee and manage various projects, ensuring successful execution and delivery.
  • Pricing & Timelines: Quote project pricing and establish timelines to meet client expectations.
  • Client Growth Strategy: Schedule and lead client growth strategy sessions, including web development and optimization initiatives.
  • Platform Migration: Promote and facilitate the migration to managed platform offerings for government agencies and corporate clients.

Education

Bachelor of Science - Business Administration

Lander University
Greenwood, SC
08.2004

Skills

  • Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Outlook
  • AS400: Experienced with AS400 systems, including Order Management System (OMS) and VISTA
  • POM: Skilled in using POM for project and operations management
  • Bid Manager: Competent in utilizing Bid Manager for viewing and analyzing order entry details
  • QlikView: Proficient in QlikView for data visualization and business intelligence
  • ENOVIA: Experienced with ENOVIA for viewing and analyzing assembly drawings
  • Power BI: Skilled in using Power BI for data analysis and reporting
  • TEAMS: Skilled in using TEAMS to communicate, analyze/organize data, and streamline daily tasks
  • SAP: Infant stages of learning and navigating within SAP
  • Empathetic customer engagement
  • Collaborative teamwork across functions
  • Cross-functional teamwork
  • Prioritization skills
  • Analytical problem-solving
  • Detail-oriented analysis

Additional Information

· PUSH America Annual Golf Classic: Created and organized this philanthropic fundraising event for three consecutive years.

· Pi Kappa Phi Fraternity, Lander University: Served as Vice Archon and Social Chair, demonstrating leadership and organizational skills.

· Greenwood Chamber of Commerce: Acted as a Chamber Ambassador for two years while employed with SCIT, fostering community and business relationships.

· Disney’s Business Excellence Program: Attended this prestigious single day event at Piedmont Technical College, designed to fast-track development in business acumen with a strong emphasis on understanding and prioritizing the customer voice.

Timeline

Customer Experience Supervisor

Eaton Corporation
08.2007 - Current

Sales/Project Manager

SCIT, LLC
07.2005 - 07.2007

Bachelor of Science - Business Administration

Lander University

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