Kofi Anning
Project Management
Hagerstown,Maryland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Experience Supervisor
CDW
REMOTE, MD
06.2022 - 11.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Market Research Contractor
Sysmex America
Lincolnshire, IL
04.2022 - 06.2022
- Created and presented real-time reports on current market conditions to upper management.
- Forecasted and tracked marketing and sales trends by thoroughly analyzing collected data.
- Utilized different tools to analyze marketing and financial trends and suggested measures to reduce costs and improve business processes.
Purchasing Coordinator
11.2021 - 02.2022
- Reviews and processes purchase orders
- Maintains records of goods ordered and received
- Negotiates prices and contracts with suppliers
- Builds and maintains relationships with vendors
Customer Operations Specialist
Volkswagen Credit
Libertyville , IL
02.2020 - 01.2021
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Performed business analysis and provide guidance on best practices and various approaches.
- Led projects and implementations of internal processes, methodologies, and tools to improve business performance.
Education
Bachelor of Science - Business Administration
Chowan University
Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Written Communication
Teamwork and Collaboration
Multitasking Abilities
Analytical and Critical Thinking
Clerical Support
Excellent Communication
Process and procedure development
Certification
PMP - Project Management Professional
Timeline
PMP - Project Management Professional
12-2022
Customer Experience Supervisor
CDW
06.2022 - 11.2022
Market Research Contractor
Sysmex America
04.2022 - 06.2022
Purchasing Coordinator
11.2021 - 02.2022
Customer Operations Specialist
Volkswagen Credit
02.2020 - 01.2021
Bachelor of Science - Business Administration
Chowan University