Kofi Anning
Project Management
Hagerstown,Maryland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Experience Supervisor
CDW
REMOTE, MD
06.2022 - 11.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Market Research Contractor
Sysmex America
Lincolnshire, IL
04.2022 - 06.2022
- Created and presented real-time reports on current market conditions to upper management.
- Forecasted and tracked marketing and sales trends by thoroughly analyzing collected data.
- Utilized different tools to analyze marketing and financial trends and suggested measures to reduce costs and improve business processes.
Purchasing Coordinator
11.2021 - 02.2022
- Reviews and processes purchase orders
- Maintains records of goods ordered and received
- Negotiates prices and contracts with suppliers
- Builds and maintains relationships with vendors
Customer Operations Specialist
Volkswagen Credit
Libertyville , IL
02.2020 - 01.2021
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Performed business analysis and provide guidance on best practices and various approaches.
- Led projects and implementations of internal processes, methodologies, and tools to improve business performance.
Education
Bachelor of Science - Business Administration
Chowan University
Skills
undefined
Certification
PMP - Project Management Professional
Timeline
PMP - Project Management Professional
12-2022
Customer Experience Supervisor
CDW
06.2022 - 11.2022
Market Research Contractor
Sysmex America
04.2022 - 06.2022
Purchasing Coordinator
11.2021 - 02.2022
Customer Operations Specialist
Volkswagen Credit
02.2020 - 01.2021
Bachelor of Science - Business Administration
Chowan University
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