Christopher Rawnoi
San Francisco Bay Area
Summary
Results-driven IT Manager with over 6 years of experience overseeing IT infrastructure, cybersecurity, onboarding and offboarding, and system administration. Adept at implementing process automation, optimizing cloud solutions, and ensuring business continuity. Proven ability to lead IT teams, manage vendor relationships, and enforce security protocols to safeguard business operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Manager
Adero Partners
01.2024 - Current
- Lead IT strategy, security, and infrastructure management across multiple locations
- Implement cybersecurity measures and compliance standards to protect company assets
- Oversee IT support operations, optimizing workflows and increasing efficiency
- Manage vendor contracts, procurement, and budgeting for IT resources
- Administer software platforms including Salesforce, Box, Slack, Google Workspace, Atera, MDM, IAM, and Zoom
- Oversee project management for all IT-related initiatives
- Troubleshoot applications, laptops, access issues, printers, video conferencing, VPNs and network problems
IT Administrator
Adero Partners
12.2019 - 12.2023
- Maintained IT systems, ensuring high availability and reliability
- Led cloud migration projects, reducing costs and improving operational scalability
- Provided IT support and staff training, increasing adoption of new technologies
Salesforce Administrator
Adero Partners
03.2019 - 12.2019
- Configured and optimized Salesforce CRM, enhancing data management and reporting
- Developed automated workflows, improving efficiency and reducing manual tasks
- Improved firm-wide Salesforce CRM usage and adoption
Operations Administrator & Client Services
Care Indeed
01.2017 - 01.2019
- Managed operational workflows and client accounts, ensuring seamless service delivery
- Developed company workflows in Salesforce CRM and administered multiple systems
Management Trainee
Hertz
01.2016 - 01.2017
- Led customer interactions, supported sales initiatives, and managed daily operations
Education
Bachelor of Arts - Public Relations & Communication
California State University, Sacramento
Sacramento, CA05-2016
Associate of Arts -
Contra Costa College
San Pablo, CA05.2013
Skills
- IT Infrastructure & Network Security
- Cloud & SaaS Solutions
- Salesforce CRM Administration
- Box Administration
- Cybersecurity & Risk Mitigation
- Process Automation
- Vendor & Stakeholder Management
- Technical Support & Training
- IT Policy & Compliance Enforcement
- IT Equipment Inventory
- Google Workspace
- Atera
- Zoom
Certification
Salesforce Certified Associate
Timeline
IT Manager
Adero Partners
01.2024 - Current
IT Administrator
Adero Partners
12.2019 - 12.2023
Salesforce Administrator
Adero Partners
03.2019 - 12.2019
Operations Administrator & Client Services
Care Indeed
01.2017 - 01.2019
Management Trainee
Hertz
01.2016 - 01.2017
Bachelor of Arts - Public Relations & Communication
California State University, Sacramento
Associate of Arts -
Contra Costa College
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