Christopher Redding
Melissa
Summary
Results-driven professional with a proven track record in customer service and team leadership. Known for exceptional communication skills and attention to detail, committed to enhancing customer experiences and driving team performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dasher
DoorDash
Las Vegas/Melissa, Texas
02.2017 - Current
- Delivered food orders promptly to customers' locations across various neighborhoods, maintaining Platinum rating with 100 percent satisfaction.
- Delivered food orders to customers across multiple neighborhoods, achieving consistent on-time delivery.
- Communicated with customers regarding order status and resolved delivery issues to enhance customer experience.
- Navigated efficiently using GPS tools to optimize delivery routes.
Sales Team Lead
Push Innovation Live
Las Vegas
07.2015 - 01.2017
- Led sales team to consistently meet monthly targets, driving team accountability and focus.
- Conducted regular team meetings to discuss goals, challenges, and feedback.
- Collaborated with cross-functional teams to effectively launch products and execute promotions.
- Assisted customers with product selection based on their needs, budget, and preferences.
- Responded quickly to customer inquiries or complaints regarding products or services sold by the company.
- Developed team sales goals aligned with company objectives while building strong relationships with clients and staff.
Table Games Dealer/Crew Shift Leader
Harrah's Casino
Cherokee
10.2012 - 10.2016
- Dealt cards for various table games, ensuring smooth gameplay.
- Monitored game activities to enforce rules and maintain fairness.
- Guided players with game strategies and provided answers to questions to enhance their gaming experience.
- Managed cash transactions and accurately handled chips and payouts to ensure financial integrity.
- Collaborated with team members to provide exceptional customer service.
- Resolved player disputes and concerns promptly to maintain a positive gaming environment.
- Engaged with guests to enhance their overall casino experience.
- Performed functional game duties quickly by efficiently handling money and chips.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Verified patron identification to confirm legal age for gambling activities.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
- Trained new crew members on policies and procedures.
- Supervised team members during shifts to ensure smooth operations.
- Coordinated scheduling to maintain adequate staffing levels.
- Conducted shift meetings to discuss goals and updates.
- Balanced cash drawers, operated registers and prepared cash deposits.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
Shift Manager
Sonic
Norman
05.2011 - 09.2012
- Supervised daily operations of fast-paced restaurant environment.
- Trained and mentored team members on service standards.
- Managed inventory levels and ensured product availability.
- Coordinated shift schedules to optimize staff coverage.
- Resolved customer complaints swiftly to maintain satisfaction.
- Partnered with management to enhance operational efficiency and service quality.
- Managed daily cash intake by counting out registers and tabulating profits.
- Supported employees in completing tasks during peak periods to ensure smooth operations.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Mediated conflicts between staff members to foster a positive work environment.
- Monitored stockroom orders and restocked shelves to maintain inventory levels.
CNC Machine Operator
Albon Manufacturing
Norman
11.2009 - 04.2011
- Operated CNC machines to produce precision parts, ensuring adherence to manufacturing specifications.
- Monitored machine operations to ensure quality and consistency of output.
- Conducted routine maintenance on CNC equipment to maintain optimal performance.
- Loaded materials into machines according to production schedules and specifications.
- Inspected parts for conformance to specifications using precision measuring instruments, maintaining high quality standards.
- Simultaneously operated multiple CNC machines, consistently following safety protocols to ensure a secure work environment.
Phone Sales/Show Booth Sales
Neil Sperrys Garden Magazine
McKinney
10.2004 - 05.2009
- Resolved customer issues promptly, fostering high satisfaction through knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Proposed ideas and solutions that improved team collaboration and effectiveness.
- Leveraged software and tools to streamline processes, enhancing overall operational performance.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Tables Games Dealer Certification - Tables Games Dealer
Harras Tables Games
Cherokee, NC10-2012
High School Diploma -
JJ Pearce
Richardson, TX05-2009
Skills
- Navigation skills
- Route optimization
- GPS proficiency
- Order processing
- Payment handling
- Payment collection
- Customer service excellence
- Client communication
- Customer relationship management
- Sales performance analytics
- Efficient multitasking
- Attention to detail
- Problem-solving
- Decision-making
- Team leadership
- Quick learner
- Point-of-sale system
- Heavy lifting
Accomplishments
- Eagle Scout
- Whos Who award among Texas Students for SAT Score
Certification
- CNC Machine Technician
- Table Games Dealer
- Life Guard
- Scuba Diving
- Commercial Drone Flying
Timeline
Dasher
DoorDash
02.2017 - Current
Sales Team Lead
Push Innovation Live
07.2015 - 01.2017
Table Games Dealer/Crew Shift Leader
Harrah's Casino
10.2012 - 10.2016
Shift Manager
Sonic
05.2011 - 09.2012
CNC Machine Operator
Albon Manufacturing
11.2009 - 04.2011
Phone Sales/Show Booth Sales
Neil Sperrys Garden Magazine
10.2004 - 05.2009
Tables Games Dealer Certification - Tables Games Dealer
Harras Tables Games
High School Diploma -
JJ Pearce