Hi, I’m
Chris Reitmeyer
Nashville,TN
Summary
Experienced Customer Service Representative, Help Desk Tech and more, with over 10 total years of combined CX backgrounds, 3 years of work in IT, and a good bit of time both hands on and in the back office at an events company. Excellent reputation for resolving problems and working to improve customer, and coworker satisfaction.
Overview
14
years of professional experience
3
Certifications (2 active, 1 expired and working to recover)
Work History
The Farmer's DogNashville, TN
CX Associate
10.2020 - 11.2024
Job overview
- Managed customer relations and customer service through daily communication and interaction.
- Provided quotes to customers for purchase of products.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products and tips to customers, thoroughly explaining details.
- Provided tips and support to less tenured team members
- Helped foster a sense of teamwork and community by making photo/video edits, gifs, and custom emojis for internal communications in my personal time.
Please Be Seated Luxury Event RentalsNashville, MI
Operations Assistant
05.2019 - 10.2019
Job overview
- Utilized Point of Rental software daily to complete job tasks, developing advanced proficiency
- Assisted operations manager with planning of routine operations and special projects
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation with regards to event contracts and inventory counts
- Found new sources for office supplies and closely monitored inventory use to cut costs where possible
- Delivered top-notch administrative support to staff, promoting excellence in warehouse operations
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of our warehouse's crew and and event teams
Please Be Seated Luxury Event RentalsNashville, TN
Warehouse Crew Member
10.2018 - 05.2019
Job overview
- Manually transported warehouse materials
- Stacked boxes, pallets and other materials in an organized fashion to maximize productivity and safety
- Conducted end-of-season inventory counts of dishes, glasses, and flatware on the work floor
Southeast Financial Credit UnionFranklin, Tennessee
IT Help Desk Technician
01.2015 - 07.2018
Job overview
- Installed, modified, and repaired various software and hardware
- Resolved customer issues in a clear, courteous, and professional manner
- Communicated with vendors and internal staff to complete projects and resolve network outages and periods of reduced performance
- Assisted with creating and updating technical procedures to preserve the integrity and security of data
- Created and maintained user profiles in multiple server environments and software including Active Directory, Exchange, and Office 365
- Helped manage a pool of virtual desktops in VMware Horizon View and maintain them at the hardware level using the Teradici PCoIP Management Console
- Maintained server and systems health using tools such as VMware vSphere and Windows Event Logs
- Provisioned and maintained Cisco IP phones and voicemail via the Cisco Call Manager Admin Console and the Cisco Unity Connection Admin Console
- Co-administrated the company intranet platform
- Published internal monthly IT blog to provide tech tips, sales guides, and other tech related information for a general audience.
Southeast Financial Credit UnionNashville, Tennessee
Member Service Representative/Call Center Representative
06.2010 - 05.2015
Job overview
- Opened new member accounts, including savings, checking, and investment accounts
- Balanced daily cash deposits and withdrawals
- Assisted end users with online and mobile banking support, resolving product and browser issues
- Researched and resolved customer issues on personal savings, checking and line of credit accounts
- Maintained confidentiality of bank records and client information
- Delivered exceptional customer service in a prompt and friendly manner
Education
McGavock Comprehensive High SchoolNashville, TN
High School Diploma
08.2006 - 05.2010
Skills
- Excellent problem-solving abilities
- Impressive communication skills
- Analytical thinker
- Fast learner
- Customer service expert
- Creative both in terms of finding solutions for customers and coworkers, as well as in general
Certification
- CompTIA A+ ( Expired December 2018, studying to replace with Security+)
- Microsoft MTA Networking Fundamentals
- Microsoft MTA Server Administration Fundamentals
Timeline
CX Associate
The Farmer's Dog
10.2020 - 11.2024
Operations Assistant
Please Be Seated Luxury Event Rentals
05.2019 - 10.2019
Warehouse Crew Member
Please Be Seated Luxury Event Rentals
10.2018 - 05.2019
IT Help Desk Technician
Southeast Financial Credit Union
01.2015 - 07.2018
Member Service Representative/Call Center Representative
Southeast Financial Credit Union
06.2010 - 05.2015
McGavock Comprehensive High School
High School Diploma
08.2006 - 05.2010
- Comptia A+ ( Expired December 2018, studying to replace with Security+)
- Microsoft MTA Networking Fundamentals
- Microsoft MTA Server Administration Fundamentals
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