Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christopher Richie

Atlanta,GA

Summary

Highly skilled and dedicated Inspiring SOC Analyst with experience in identifying and mitigating security threats. Seeking to leverage my expertise in threat intelligence, incident response, and network security to contribute to a dynamic organization's security operations team.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Help Desk Analyst

Apex Systems
Atlanta, GA
10.2022 - Current
  • Delivered outstanding technical support to a diverse user base of over 500 employees, consistently resolving an average of 50 support tickets daily
  • Provided prompt and professional assistance through phone, email, and ticketing system, employing exceptional communication skills to effectively understand and address end-users' needs.
  • Conducted comprehensive troubleshooting and root cause analysis to swiftly resolve software, hardware, and network-related issues, minimizing downtime and ensuring seamless operations.
  • Collaborated closely with cross-functional teams, including network administrators and system engineers, to escalate and resolve complex technical problems, leveraging strong teamwork and communication abilities.
  • Spearheaded the development and maintenance of a comprehensive knowledge base, documenting solutions to frequently encountered issues, resulting in a 20% reduction in ticket resolution time.
  • Designed and delivered user training sessions on commonly used software applications, empowering end-users to independently resolve basic technical issues and reducing support requests by 15%.
  • Implemented an inventory management system, streamlining hardware and software asset tracking, optimizing inventory levels, and ensuring compliance with licensing requirements.
  • Actively participated in team meetings and contributed to process improvement initiatives, resulting in a 30% increase in help desk efficiency and customer satisfaction.
  • Monitored and analyzed help desk performance metrics, identifying trends and implementing strategies to reduce ticket volumes

IT Security Intern

Hancock Askew & Co
Atlanta, Georgia
03.2022 - 08.2022
  • Assisted in the monitoring and analysis of security events using SIEM tools, gaining hands-on experience with tools such as Splunk and ArcSight
  • Participated in incident response activities, including alert validation, triaging, and basic containment measures
  • Conducted vulnerability assessments and assisted with patch management activities to maintain system integrity
  • Contributed to the development and documentation of security policies and procedures, ensuring alignment with industry standards and regulatory requirements
  • Conducted research on emerging security technologies and provided recommendations for improving the organization's security posture.
  • Skills In Information Technology · Analytical Skills · Solarwinds · VMware · Triage · Office 365 Administration

Education

Georgia Tech BootCamp, Georgia Institue Of Techonlogy
01.2023

Skills

  • Technical Skills:
  • Threat intelligence analysis
  • Incident response and management
  • Intrusion detection and prevention systems (IDS/IPS)
  • Log analysis and correlation
  • Network security monitoring
  • Vulnerability management
  • Malware analysis and reverse engineering
  • SIEM (Security Information and Event Management) tools (eg, Splunk, ArcSight)
  • Firewall administration (eg, Cisco ASA, Palo Alto)
  • Endpoint security tools (eg, Carbon Black, Symantec Endpoint Protection)
  • Soft Skills:
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Attention to detail and ability to work under pressure
  • Collaborative team player
  • Continuous learner with a passion for staying updated on the latest security trends

Certification

- [Pursuing Security+] - [Pursuing Splunk Core Certificate]

Timeline

Help Desk Analyst

Apex Systems
10.2022 - Current

IT Security Intern

Hancock Askew & Co
03.2022 - 08.2022

Georgia Tech BootCamp, Georgia Institue Of Techonlogy

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