Christopher Riley
Summary
Dedicated and focused Project Management Specialist with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
27
27
years of professional experience
Work History
Project Manager
Puget Sound Energy
Bellevue, WA
06.2022 - 12.2022
- Independently coordinated and managed over 50 residential natural gas service projects
- Developed project scopes and contracts
- Customer relationship management conducted pre-construction on-site visits and meetings with customers and contractors
- Facilitated construction, communication and technical assistance for external customers and their contractors
- Coordinated service installation including scheduling, billing, easement review, and permitting
- Worked with various city and county jurisdictions for permits, real estate and land use agreements, and other required operations elements to meet rules and regulations
- Fielded project inquiries from internal and external customers, service providers, and contractors
- Monitored compliance with safety and operations standards set by the city, county jurisdictions, and Puget Sound Energy.
Logistics Specialist
The Salvation Army – Hickman House
Seattle, WA
12.2016 - 04.2022
- Scheduled procurement, storage, and disbursements of donations throughout various organizations in various counties
- Managed logistics and communication with major supporters including Costco, Ikea, Target and various other retailers
- Ensured contract compliance using databases and spreadsheets to monitor gift intake and distribution
- Confirmed that all volunteers met mandatory reporting requirements, annual safety training, and laws about working with vulnerable adults and children
- Regularly updated the inventory and storage systems while maintaining effective quality control of donations
- Created a database to manage the replacement of donated items, and maintained supplies that met program needs and demands; ensuring the program was able to meet goals for supporting emergency housing between King and Thurston Counties.
Personal Chef and Caterer & Events Manager
Los Angeles, CA
09.2009 - 12.2016
- With classically trained culinary and hospitality training and knowledge, I developed a business plan, created a business model to maintain efficiency, created, produced, and marketed through various media platforms a public presence, generated sales, and hired staff
- Developed customer relationship management styles to meet individual customer needs
- Secured location and transportation contracts, developed and introduced menus, and service packages
- Determined, planned, and created event themes, as well as the event schedules, logistics, billing, payroll, and purchasing according to individual events
- Trained, directed, and supervised staff to accomplish event goals
- Ensured that all staff met requirements for food safety and employment.
Store Manager
The Body Shop
Century City, CA
05.2008 - 08.2009
- Supervised a successful sales team
- Shaped a customer-focused store experience while leading staff to drive customer engagement through products and campaigns utilizing The Body Shop's core standards
- Effectively, and proactively, prioritized daily store operations
- Ensured the development of customer loyalty to build The Body Shop brand further
- Achieved sales and performance targets
- Received inventory, managed stock, and organized store floor plan changes per The Body Shop specifications
- Independently made changes to product locations to promote better product visual marketing
- Confidently use the data Key Performance Indicators (KPI), to make sound commercial & business decisions to successfully drive sales and team performance
- Identified and attracted high-potential candidates, also developed current team members to succeed in their goals with new products and sales training.
CEO
Wherrett and Riley, LLC.
Los Angeles, CA
01.2003 - 05.2008
- Established and instituted SOP for day-to-day operations, including hiring corporate law, accounting, architect, engineering, and design firms
- Designed and project managed the construction of homes, including kitchens and bathrooms and landscaping design, from the ground up construction and renovations
- Hired subcontractors in various fields, obtained permits, scheduled contractors and sub-contractors
- Negotiated contracts, and monitored compliance with building and safety regulations, permitting, easement reviews, and land studies
- Worked with various city and county jurisdiction departments to meet rules and regulation requirements
- Prepared external reports and briefings
- Maintained full accounting records and forms, while monitoring cost
- Ensured that all projects met quality construction standards and building codes
- Hired Real Estate agents and staging companies to prepare properties for maximum profits on investments.
Project Coordinator
University of Washington, Corporate and Foundations Relations, College of Engineering (CoE)
Seattle, WA
04.1998 - 01.2003
- Reported to the Dean of the College of Engineering (CoE), Director and Assistant Director of Corporate and Foundation Relations, and other department Deans in the CoE
- Liaison between cooperating partners and the College of Engineering
- Planned, coordinated, executed, and oversaw a variety of college events, workshops, and programs such as Corporate and Foundation Relations events, new faculty orientation, College Advisory Council, and Welcome Day for Scholarship Students events
- Scheduled guest speakers, employee engagement activities and events, etc
- Created, gathered, evaluated, and reported on metrics through various software applications
- Managed scheduled and located venues for events upon request from department Deans
- Provided financial administrative support, received corporate scholarship installments, and generated acknowledgment letters for scholarship programs and initiatives
- Developed, administered, and analyzed assessment and evaluation questionnaires
- Compile statistics and reports as needed
- Monitored program objectives, as well as quantitative and qualitative data, on progress toward objectives.
Customer Relations Manager, Purchasing & Sales
Frank Lau Jewelry, Wholesale & Jewelry Design
Seattle, WA
07.1995 - 03.1998
- Travel to Interterm Wholesale Jewelry, wholesale, and trade shows
- Merchandised cases, generated sales receipts, packaging slips, and jewelry appraisals for insurance purposes
- Built customer profiles and created individual “Thank You Notes,” and tracked customer collections
- Worked with buyers from QVC, Costco, Home Shopping Network White Hall Jewelers, and Boeings
- Maintained inventory and worked with other vendors to purchase precious stones and metals
- Secured contracts and outsourced work with other jewelry manufacturers
- Responsible for packing and transporting products utilizing Brinks, and other high-security shipping companies between tradeshows
- Made monthly travel arrangements
- Tracked expense reports using MS Excel, and worked with various Frank Lau and InterGem, Trade Shows office staff.
Education
Hospitality & Culinary Arts Degree -
Le Cordon Bleu
09-2009
Skills
- Management
- Customer Service
- Computer Technology
- Data Analysis
- Marketing
- Cloud Computing
- Communication
- Office Management
- Construction Management
- Project Management
- Product Acquisitions
- Inventory Management
- Shipping and Receiving
- Design
- Collaboration
- Teamwork
- Adaptability
- Problem Solving
- Creativity
- Work Ethic
- Interpersonal Skills
- Time Management
- Leadership
- Attention to detail
Timeline
Project Manager
Puget Sound Energy
06.2022 - 12.2022
Logistics Specialist
The Salvation Army – Hickman House
12.2016 - 04.2022
Personal Chef and Caterer & Events Manager
09.2009 - 12.2016
Store Manager
The Body Shop
05.2008 - 08.2009
CEO
Wherrett and Riley, LLC.
01.2003 - 05.2008
Project Coordinator
University of Washington, Corporate and Foundations Relations, College of Engineering (CoE)
04.1998 - 01.2003
Customer Relations Manager, Purchasing & Sales
Frank Lau Jewelry, Wholesale & Jewelry Design
07.1995 - 03.1998
Hospitality & Culinary Arts Degree -
Le Cordon Bleu
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