Christopher Rita
Mesa,Arizona
Summary
I am a professional and aggressive individual with years of business management skills. I maintain a proven record in which I strive to develop key relationships that drive business and increase profitability. I understand the importance of powerful openings as well as the power of questioning and listening to uncover customer needs. I am an individual who consistently follows ethical guidelines and is a devoted self-starter.
Overview
27
27
years of professional experience
Work History
Line Service Technician
Cutter Aviation
- Provide world-class customer service with respect to activities on the ramp
- Interfaces with customers, pilots, passengers, senior staff and regulatory agencies
- Fuel aircraft prior to departure or at arrival
- Confer with customers in person to provide information about products and services, to take orders, or to obtain details of complaints
- Pushback aircraft to is designated location once inspections are complete and proper clearance is given
- Maintained perfect compliance pertaining to attendance.
Ramp Agent Lead
Southwest Airlines
01.2022 - 01.2023
- Directly responsible for marshalling in all Southwest Airlines fleet
- Load/unload commodities on and off aircrafts
- Service aircraft at the gate after its arrival and prior departure
- Pushback aircraft to is designated location once inspections are complete and proper clearance is given
- Maintained perfect compliance pertaining to attendance.
Customer Consultation/Care Representative & Website Design Specialist
GoDaddy
- Directly responsible for selling GoDaddy products and services
- Became a GoDaddy product expert that helps advise customers what the best solution to their goals are
- Answers questions and troubleshoot issues related to the customers’ accounts, billing, and products
- Worked directly with small businesses in designing and maintaining their WordPress Websites
- Maintained KPIs that kept me in the top 10% of the whole department.
Owner, Operator, Master of Ceremonies
DMR Wedding Entertainment
01.2007 - Current
- Provide professional mobile entertainment to Brides and Grooms
- Responsible for effectively communicating and interacting with various customers, vendors, and accounts within the wedding industry
- Implement a variety of sales strategies and problem-solving techniques which has generated company growth and increased profitability
- Responsible for outside marketing to gain new accounts and maintain existing relationships.
Cyber Security Agent/Partner Specialist
Symantec/LifeLock
01.2019 - 01.2022
- Serve as primary point of contact for all operational aspects related to the partner accounts for designated channel(s)
- This includes supporting one to two channels offering phone and email support, with occasional travel for offsite meeting
- Gather and communicate technical requirements, establishing and managing reporting, account research and promo code maintenance
- Collaborate with sales, marketing, product, legal, risk and compliance, business intelligence, and IT teams to ensure all partner needs are met
- Remaining current in changing products and marketing promotions as well as participate in product launches for the business unit.
Promotions Coordinator
Bonneville International Corporation
01.2005 - 01.2006
- Work in a Team Environment with the Sales and Programming Departments
- Promote radio station to become number one station in its demographic two consecutive years
- Assist with running the board during live broadcasts.
Aircraft Detailer/Scheduler
BP/Amoco Aviation
01.1997 - 01.1999
- Upon returning from domestic or international trips, I detailed the interior and exterior of Gulfstream GIII, GIV, and GV
- Scheduled and monitored all arrivals and departures for all high executives within organization
- Met and exceeded deadlines while maintaining an emphasis on quality
- Consistently maintained a professional image and the integrity of the company.
Education
Bachelors of Science - Business Management and Marketing
University of Phoenix
Phoenix, Arizona05.2010
Crew Chief - undefined
United States Air Force
01.1997
Skills
- Microsoft Office Suite including Access, Excel, Outlook, PowerPoint, Word
- Strong Organizational Skills
- Effective Time Management Skills
- Communications
- Problem Solver
- Presentations
- Aircraft Fueling
- Baggage Handling
- Weather Monitoring
- Hazardous Material Handling
- Documentation and Reporting
- Teamwork and Collaboration
- Active Listening
- Attention to Detail
- Aviation Regulations
- Team Building
- Effective Communication
- Problem-Solving
- Professionalism
- Written Communication
- Time Management Abilities
- Excellent Communication
- Safety Equipment Inspection
- Goal Setting
- Reliability
- Professional Demeanor
- Creative Thinking
- Organizational Skills
- Time Management
- Multitasking Abilities
- Problem-Solving Abilities
- Task Prioritization
- Adaptability and Flexibility
- Team Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Ramp Agent Lead
Southwest Airlines
01.2022 - 01.2023
Cyber Security Agent/Partner Specialist
Symantec/LifeLock
01.2019 - 01.2022
Owner, Operator, Master of Ceremonies
DMR Wedding Entertainment
01.2007 - Current
Promotions Coordinator
Bonneville International Corporation
01.2005 - 01.2006
Aircraft Detailer/Scheduler
BP/Amoco Aviation
01.1997 - 01.1999
Line Service Technician
Cutter Aviation
Customer Consultation/Care Representative & Website Design Specialist
GoDaddy
Bachelors of Science - Business Management and Marketing
University of Phoenix
Crew Chief - undefined
United States Air Force