Christopher Rita
Mesa,AZ
Summary
A dedicated and strategic professional with extensive experience in customer service, business development, and technical support. Transitioning into a Customer Care role to foster strong customer relationships and drive business growth through meticulous problem-solving and a hands-on approach. Currently a Line Service Technician, ensuring the highest standards of service and safety through attention to detail and dependability. Actively developing skills in Customer Relationship Management and Account Growth. Experience as a Customer Consultation/Care Representative at GoDaddy, consistently ranking in the top 10% of the department. Owner and Master of Ceremonies at Encore Wedding Entertainment, refining communication and sales strategies for significant business growth. Passionate about customer success and methodical problem-solving. Let's connect to discuss how I can contribute to your team's success. Strong Line Technician with over 5 years of experience in line installation and repair. Outstanding communication and organizational abilities. Safely lifts up to 85 pounds.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cyber Security Agent/Partner Specialist
Symantec/LifeLock
01.2019 - 02.2021
- Served as primary contact for operational aspects related to partner accounts
- Supported one to two channels offering phone and email support
- Gathered and communicated technical requirements
- Collaborated with sales, marketing, product, legal, risk and compliance, business intelligence, and IT teams
Line Service Technician
ATP Flight School/Mesa Gateway Airport
01.2024 - Current
- Fueled aircraft with100LL (AVGAS) to appropriate levels before departure
- Assisted students and instructors in obtaining weight and balances of specified aircraft
- Conducted inspections of fuel trucks and fuel farm
- Ensured incoming AVGAS met required specifications
- Maintained perfect attendance compliance
Owner, Operator, Master of Ceremonies
Encore Wedding Entertainment
01.2007 - Current
- Provided professional mobile DJ and Master of Ceremonies entertainment
- Communicated and interacted with customers, vendors, and accounts
- Implemented sales strategies and problem-solving techniques generating company growth
- Conducted outside marketing to gain new accounts and maintain existing relationships
Line Service Technician
Cutter Aviation
01.2023 - 01.2024
- Provided world-class customer service on the ramp
- Interfaced with customers, pilots, passengers, senior staff, and regulatory agencies
- Fueled aircraft prior to departure or at arrival
- Addressed customer inquiries about products and services
- Maintained perfect attendance compliance
Ramp Agent Lead
Southwest Airlines
01.2022 - 01.2023
- Directed marshalling of all Southwest Airlines fleet
- Loaded and unloaded commodities on and off aircraft
- Serviced aircraft at the gate after arrival and before departure
- Maintained perfect attendance compliance
Crew Chief
United States Air Force
01.1997 - 09.2001
- Led a team responsible for maintaining aircraft
- Ensured all maintenance tasks were completed on time and to standard
- Coordinated with other departments to ensure operational readiness
- Maintained high standards of professionalism and discipline
Customer Consultation/Care Representative & Website Design Specialist
GoDaddy
- Sold GoDaddy products and services
- Became a product expert advising customers on the best solutions
- Answered questions and troubleshooted issues related to accounts, billing, and products
- Designed and maintained WordPress websites for small businesses
- Maintained KPIs in the top10% of the department
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
Education
Bachelor of Science - Business Management Marketing
University of Phoenix
Mesa, AZ01.2010
Skills
- Business Development
- Customer Service
- Master of Ceremonies
- Problem-Solving
- Product Expertise
- Sales Support
- Technical Support
- Website Design
- Account Management
- Customer Relationship Management
- Customer Success Management
- Account Growth
Certification
- Real Estate License
- Arizona School of Real Estate and Business
- Jan2006
Accomplishments
- Top Performer in Customer Service: Maintained KPIs in the top10% at GoDaddy by applying a meticulous and customer-focused approach to advising and troubleshooting, leading to high customer satisfaction and retention.
- Enhanced Partner Relations: Improved partner account management at Symantec/LifeLock by applying strategic and dependable methods to gather technical requirements and manage reporting, resulting in stronger partner relationships and operational efficiency.
- World-Class Customer Service: Provided exceptional customer service at Cutter Aviation by leveraging a hands-on and sociable approach to interface with customers and regulatory agencies, leading to enhanced customer satisfaction and operational compliance.
PERSONALITY STRENGTHS
- Conventional — Adheres to established processes and methods
- Planful – Structured, meticulous, and achievement-oriented
- Collaborative — Relationship builder, assertive and equipped to lead
- Considerate — Balances personal needs with empathy for others
- Composed — Remains calm under pressure
- Scientifically validated by Trudy
Timeline
Line Service Technician
ATP Flight School/Mesa Gateway Airport
01.2024 - Current
Line Service Technician
Cutter Aviation
01.2023 - 01.2024
Ramp Agent Lead
Southwest Airlines
01.2022 - 01.2023
Cyber Security Agent/Partner Specialist
Symantec/LifeLock
01.2019 - 02.2021
Owner, Operator, Master of Ceremonies
Encore Wedding Entertainment
01.2007 - Current
Crew Chief
United States Air Force
01.1997 - 09.2001
Customer Consultation/Care Representative & Website Design Specialist
GoDaddy
Bachelor of Science - Business Management Marketing
University of Phoenix
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