Christopher Ritter
Birmingham,Alabama
Summary
Dynamic Operations Manager with a strong background in plumbing, heating, and cooling services. Skilled in team performance oversight and schedule coordination, successfully implementing process enhancements that improved operational effectiveness and customer satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Operations Manager
Hiller Plumbing Heating & Cooling
Birmingham, AL
07.2020 - Current
- Started with Hiller as a plumbing apprentice and worked from installer to operations over the course of 6 years.
- Managed daily operations of plumbing, heating, and cooling services to ensure seamless service delivery.
- Oversaw team performance and streamlined workflow efficiency across multiple service areas to enhance service quality.
- Implemented process improvements to enhance operational effectiveness.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Trained staff on best practices and safety protocols in the field.
- Identified areas of deficiency and conducted root-cause analysis to implement effective solutions.
Armed Service Technician
Army National Gaurd
Dothan, Alabama
10.2015 - 05.2022
- Developed expertise in military operations by completing specialized training in Cavalry Scout, Infantry, and Artillery.
Customer Support Specialist
Advance Financial
Lawrenceburg, Tennessee
01.2017 - 07.2020
- Assisted customers with inquiries and resolved issues efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Educated customers on financial products and services offered.
- Managed customer accounts and updated information in the system.
- Documented customer interactions and maintained accurate records.
- Escalated complex issues to appropriate departments for resolution.
Education
Plumbing And HVAC Technical Training -
Total Tech
Nashville, TNSkills
- Operational efficiency
- Process improvement
- Workflow optimization
- Team management
- Schedule coordination
- Issue resolution
- Inventory management
- Client relationship management
Certification
- EPA NCI Universal
Timeline
Operations Manager
Hiller Plumbing Heating & Cooling
07.2020 - Current
Customer Support Specialist
Advance Financial
01.2017 - 07.2020
Armed Service Technician
Army National Gaurd
10.2015 - 05.2022
Plumbing And HVAC Technical Training -
Total Tech